Retail/Front Counter Sales Associate

Description

Hotsy of Nashville, a division of Kelsan, specializes in pressure washers, cleaning equipment, parts, and related supplies. We take pride in providing quality products and dependable service while building lasting relationships with our customers.

Position Overview

The Retail/Front Counter Sales Associate is responsible for assisting customers with product selection, answering questions, processing sales, and maintaining an organized and welcoming retail environment. This position is ideal for someone who enjoys working with people, has a strong customer service mindset, and is comfortable learning about equipment and products.

Key Responsibilities

• Greet customers and assist with in-store purchases and product inquiries.
• Recommend products, equipment, parts, and supplies based on customer needs.
• Provide information on pressure washers, cleaning equipment, and related products.
• Prepare quotes, process sales transactions, and handle customer orders.
• Answer incoming phone calls and assist with customer questions.
• Maintain an organized, clean, and well-stocked showroom and sales counter.
• Inventory management, receiving, and stocking merchandise.
• Build positive relationships with customers and provide a high level of customer service.
• Work with the service department to coordinate customer needs and equipment-related questions.
• Perform other duties as needed to support daily store operations.

Requirements

• Previous retail sales, inside sales, or customer service experience preferred.
• Strong communication and interpersonal skills.
• Comfortable working with customers and making product recommendations.
• Basic computer skills and the ability to learn sales and inventory systems.
• Mechanical aptitude or experience with equipment, tools, or automotive products is a plus.
• Ability to lift and move products and supplies as needed.