Retail Event Associate - WWE Superstore

As we continue to scale our global platform, the Retail Event Associate will play a critical role in contributing to business growth, elevating fan experiences, and delivering measurable impact. This role will help strengthen the fan connection, support business performance, and contribute to how we serve hundreds of millions of fans worldwide. 

ROLE OVERVIEW 

The Retail Event Associate delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. 

HOW WILL YOU DRIVE IMPACT 

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. 

Fan & Customer Impact (Obsessed with Fans) 

• Uphold the highest standards of professionalism and customer service to consistently represent the Fanatics Brand, FIFA Brand, and Retail Event positively. 

• Support retail build operations, including assembling optical displays, infrastructure setup, and Point of Sale (POS) installation, as needed. 

• Collaborate with location supervisors to ensure assigned areas are clean, organized, fully stocked, and event ready. 

• Troubleshoot and resolve sales transactions using the Fanatics Point of Sale (POS) system efficiently. 

• Assist with receiving, properly displaying, and storing inventory to maintain optimal stock presentation. 

• Maintain sales floor and stockroom organization with strong attention to detail and adherence to company standards. 

 

Ownership & Execution (Determined & Relentless Mindset) 

• Execute planogram placements and support retail merchandising efforts to maximize product visibility. 

• Prepare products for retail readiness by tagging, hanging, and re-merchandising as necessary. 

• Organize and manage supplies and equipment to ensure smooth retail operations. 

• Wrap pallets securely following events to facilitate efficient merchandise handling. 

• Load and unload merchandise trucks safely and effectively. 

• Demonstrate a thorough understanding of Fanatics Values and their application to Retail Event Operations Associate responsibilities. 

 

Innovation & Problem Solving (Entrepreneurial Spirit) 

• Identify opportunities to improve processes, products, or fan experiences 

• Apply creative thinking and new approaches to solve complex challenges 

• Act with urgency and adapt quickly in a fast-paced, high-growth environment 

 

Team & Leadership Impact (Build Championship Teams) 

• Collaborate cross-functionally to drive shared goals and team outcomes 

• Build strong partnerships across the organization to deliver results 

CAPABILITIES & EXPERIENCE YOU BRING 

Required Qualifications: 

• Minimum age of 18 years; High school diploma or equivalent required. 

• Experience in venue, retail, or merchandise environments preferred but not required. 

• Possess a fun, outgoing, confident, and professional demeanor. 

• Ability to quickly build and apply product knowledge. 

• Strong team player, able to thrive in fast-paced environments while serving a diverse fan base. 

• Maintain high standards of organization and cleanliness. 

• Demonstrated resilience with a positive, can-do attitude when overcoming obstacles. 

• Punctual, consistent, and reliable work ethic. 

• Ability to work independently and responsibly in a dynamic, fast-changing environment.