Retail Assistant General Manager

Lead with Purpose. Inspire Success. Transform Lives.
Goodwill Southern California is seeking a dedicated Retail Assistant General Manager (AGM) to help drive operational excellence and mission impact across one of our thriving retail locations. Under the direction of the Site Manager, the AGM supports all aspects of store operations — from sales and production to ambassador engagement, customer service, safety, and compliance.
What You’ll Do:


Partner with the Site Manager to achieve store goals for sales, production, payroll, safety, and expense control.


Act as Manager-on-Duty, leading store operations, supervising Ambassadors, and ensuring an exceptional experience for customers and donors.


Coach and develop Ambassadors through hands-on leadership and training.


Support recruiting, onboarding, scheduling, and performance management activities.


Assist in analyzing store performance metrics and implementing action plans to meet key results.


Ensure compliance with safety, loss prevention, and operational procedures.


Model Goodwill’s mission and RISE values in every interaction.


What You Bring:


3–5 years of supervisory experience in retail or customer-focused management roles.


Demonstrated success in leading teams and achieving business goals.


High school diploma or GED required; college coursework preferred.


Strong communication, training, and leadership skills.


Ability to manage multiple priorities and maintain high standards in a fast-paced environment.


Bilingual (Spanish/English) preferred.


Why You’ll Love It Here:


Opportunity to grow into a General Manager role within Goodwill’s retail leadership pathway.


Supportive, mission-driven culture focused on developing people and strengthening communities.


Work in a dynamic environment where teamwork, service, and purpose come together.


What's in it for you:

Hourly Rate: 21.47
Discount at Goodwill Socal retail locations
Goodwill Perks: Discounts on dining, retail, theme parks and movies
Employee Assistance Program: Mental and physical wellness, financial and legal resources and career and education partners

Full-time Positions are eligible for:

Medical, dental, vision insurance
Flexible Spending Account - FSA
Life insurance
403(b) retirement plan
Paid time off (PTO)
Tuition Reimbursement

Join our mission to transform lives through the power of work — while growing your career with a purpose-driven retail organization making a lasting impact in Southern California communities.