Retail Activity & Response Executive

Retail Activity & Response Executive

In a nutshell
The Retail Activity & Response Executive will provide responsive operational support to Argos stores, helping to resolve queries quickly, maintain accurate activity plans, and ensure stores receive clear, simple communications. Using core knowledge of Argos store processes, the role will help ensure activities land right first time, act as a point of contact for Retail, and provide valuable feedback that helps improve how we plan and deliver work into stores.

This role will provide a response service over weekends on a rota basis and support the provision of 24-hour response through a rota basis, including operating on-call overnight.

What I am accountable for
• Act as a first‑line point of contact for Argos stores, responding to queries through shared inboxes, National Store Manager chats and Retail leadership channels.
• Ensure stores feel supported and informed by providing timely, accurate responses and following up on unresolved issues.
• Escalate recurring or complex issues to the Planning, Activation & Response Manager with clear context and recommendations.
• Support in maintaining the consolidated Retail Activity Plan for Argos, ensuring upcoming activities are logged, clear and up to date.
• Coordinate activities due to land in the coming weeks, checking instructions, confirming operational requirements and raising any content gaps or inconsistencies.
• Prepare summaries/updates for Retail.
• Working with the Ops Comms Manager, help draft, prepare or update operational communications for stores - ensuring messaging is clear, simple and reflects how stores actually work.
• In the event of urgent or critical messages related to response, such as business continuity, safety or trading impacts, this role will support the Ops Comms Manager and Planning in driving messages with accuracy, speed and clarity.
• Gather store feedback on activations and day‑to‑day operations, identifying common issues or opportunities to improve execution.
• Support the team with PIR (Post‑Implementation Review) activity — capturing feedback, summarising insights and highlighting themes.
• Champion store closeness by regularly visiting stores or engaging with store teams to understand the reality of activation and workload.
• Use store feedback to help improve clarity of instructions, reduce complexity and support a better customer and colleague experience.
• Support colleagues from other teams (e.g. Commercial, Marketing, Display, Tech) with operational questions about how plans will land in Argos stores.
• Provide simple SME input based on your store process knowledge, escalating where decisions or changes are needed.
• Support administrative and coordination tasks for the broader Planning, Activation & Response team, helping the team work efficiently.
• Committed to working regular weekends and bank holidays, particularly during key activations (e.g. Black Friday), as part of enabling a 24/7 response service for stores.
• As part of being in an agile Retail Operations team, this role will support retail activation and response including patterned weekend working as part of a wider Argos ops retail support model way of working.

What I need to know
• Experienced operational knowledge of retail stores.
• Understanding of retail operating model.
• Communication skills, being able to flex style across a wide range of audiences and varying levels of stakeholders.
• Ability to work at pace to operationalise test and learn opportunities, ensuring stores have clear direction to support great execution.
• A demonstrated passion for seeking out opportunities to eradicate pain points and make things simpler for colleagues, better for customers and at a reduced cost for Argos.

What I need to show
• Organisational skills and attention to detail.
• Ability to manage numerous projects concurrently.
• Confidence in communicating with stakeholders across different levels and functions.
• Ability to prioritise tasks and manage time effectively in a fast-paced environment.
• A proactive mindset with a willingness to take ownership and follow through on actions.
• Commitment to continuous improvement.
• Customer curiosity and drive for improving the customer experience.

At Argos, we’re a digital-led UK retailer that keeps pushing boundaries to meet every generation with what they want, how and when they want it. As a market leader in general merchandise, serving millions of customers through our website, app, same-day delivery and Click & Collect services, we offer real opportunities to learn, grow and shape your career. With roles spanning Commercial, Buying, Merchandising, Design and Supply Chain, through to Digital, Operations, Customer Experience, Marketing, and People and Transformation , you will work with brilliant colleagues and directly shape how we serve our customers every day. From enabling inspiring choice across our owned brands, including Habitat, Chad Valley and Bush, alongside the world’s biggest brands like Apple, Lego, Xbox and Samsung, to making shopping effortlessly convenient, championing trusted value and accelerating our strategy - Argos is an exciting place to build your future.

We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new-whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 5% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave. Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).Please note, due to the volume of applications we receive, our roles may close early.