Resource and Referral Specialist - Clark

Position Title: Resource and Referral Specialist

Reports To: Community Services Director

Pay Description: FT/Non-Exempt

Summary: Provides direct client services, including utility assistance, rental assistance, service information, coordination, and referral. Responsible for community engagement; and participation in other agency activities as assigned.

Qualifications

Education, Experience & Training:

High School diploma required. Prior experience working with client population and knowledge of Community Action programs and local resources strongly preferred; must be proficient in most computer applications; including Microsoft Office (Internet, Word, Excel, PowerPoint). Excellent oral and written communication skills required and must have the ability to prioritize, plan, and organize work efficiently.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position requires occasional or frequent moderate physical activity. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk, climb, balance, stoop, kneel, crouch, crawl, and use hands to manipulate, handle or feel; and reach with hands and arms. The employee is occasionally required to lift and/or exert force up to 50 pounds. Work is normally performed in a typical interior/office work environment. Extended periods of time sitting in front of computer.

Other Requirements:

Must have a valid driver’s license and the flexibility and willingness to change schedules and duties as needed according to staff availability. Must be willing to travel the service area as needed. Travel is primarily local or within the service area during the business day, although some out-of-the-area and overnight travel may be expected.

Agency policy regarding drug and alcohol testing and criminal background checks applies to this position. Must maintain a high level of professionalism, demonstrated by a positive attitude, ability to function as a team member, and a commitment to the overall mission of the agency.