Residential Supervisor Mental Health Programs (78709)

Job Title: Residential Supervisor, Mental Health Programs

FLSA Status: Exempt

Reports to: Director of Mental Health Residential

Department: Clinical

Preparation Date: 8/22

 

CENTER’S MISSION AND VISION:

The mission of Prestera Center is a united effort dedicated to helping people achieve their full potential and to be the preferred choice for behavioral health services.

JOB SUMMARY

The Residential Supervisor, Mental Health Programs will provide day-to-day leadership and management of staff in assigned residential programs. Ensures residential programs are operational and meet environmental protocols and policies. Provides oversite of day-to-day consumer activities, orders supplies, provides staff supervision, and makes sure program and staff schedules are adhered to in each assigned program. Provides direct services as needed.

DUTIES AND RESPONSIBILITIES

• Exemplifies and promotes the principles of Service Excellence in all actions and activities.
• Applies principles of process improvement model to improve care coordination.
• Ensures assigned staff are current on all mandatory and agency required trainings.
• Conducts random chart reviews to ensure that staff are documenting according to standards of care and according to policy.
• Maintains a minimum of a two-week work schedule for DSPs for each residential program.
• Reviews video footage weekly (where available) to ensure that staff are completing their job duties as they were trained/per policy/protocol.
• Provides supervision and oversite to assigned staff, including clinical and administrative supervision, performance management and evaluation, and timekeeping activities.
• Participates in recruitment, interviewing, and onboarding of new employees.
• Ensures all grant reports are submitted accurately and timely when assigned.
• Maintains a working knowledge of center policies and procedures, licensure regulations, CARF Standards, Medicaid, and other regulatory bodies governing Prestera's service delivery.
• Writes quality reports and correspondence.
• Attends all departmental and center meetings/trainings as assigned.
• Adheres to confidentiality, HIPAA, and risk management policies and procedures including but not limited to completing Incident Reports.
• Participates in other functional work by participating in related projects, as applicable and directed by Center leadership.

SUPERVISORY RESPONSIBILITIES

Directly supervises staff that work in residential programs.

Qualifications

QUALIFICATIONS AND REQUIREMENTS

EXPERIENCE, KNOWLEDGE, AND SKILL REQUIREMENTS:

• Minimum of 1-year supervisory experience preferred.
• Driver’s license and reliable transportation required.
• Must have a high level of interpersonal skills to handle sensitive and confidential situations.
• Ability to address crisis situations to prevent a higher level of intervention.
• Possess strong written and verbal communication skills in conjunction with strong time management and organizational skills.
• Ability to complete multiple tasks and meet work deadlines.
• Proficient in Microsoft Office applications.
• Must be able to lift to 25 lbs.

EDUCATION AND TRAINING REQUIREMENTS:

• High School Diploma or General Educational Development Certificate required with 7 years related experience.
• Associates degree or bachelors degree with 2 years related experience preferred.
• Maintains First Aid/CPR certification.
• Maintains current crisis prevention/intervention training.

KEY PERFORMANCE INDICATORS:

• Scores an average minimum of 92% on customer satisfaction indicators would recommend.
• Environmental safety items comply 95% of the time (fire drills, consumer rounds, environmental rounds, etc.).
• Incident reports are submitted timely an average minimum 98% of the time.
• Bed boards are updated in Credible 98% of the time.

DISCLAIMER

This job position performs other assignments and other duties and may change as deemed necessary by Prestera Center. I have read this job description and fully understand the requirement set forth therein. I hereby accept the position and agree to perform the identified essential functions in accordance with established policies and procedures.

It is the policy of Prestera Center to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate.