Residential Program Specialist

Description

Croyle-Nielsen Therapeutic Associates (C-NTA) is seeking a high-performing, collaborative Program Specialist to join our growing Residential Services Department. The Residential Program Specialist is a critical role in ensuring quality, compliance, advocacy, and operational excellence across our residential group homes.

This position is ideal for a flexible, experienced, and driven leader who takes total ownership, thrives in a fast-paced environment, and understands the realities of working within a 24/7 residential department. The Residential Program Specialist must be able to manage a large and demanding workload, participate in an on-call rotation, meet strict deadlines, and confidently lead and support the team while maintaining the highest standards of care and compliance.

What You’ll Do

As a Residential Program Specialist, you will oversee all aspects of services for individuals with intellectual and developmental disabilities (IDD), ensuring they receive safe, person-centered, high-quality support while meeting all regulatory and company standards. Key responsibilities include:

• Manage and support a caseload of individuals, across Johnstown and Somerset, serving as their primary advocate and ensuring our team delivers quality service and care as defined by the individuals’ support plans
• Maintain all individuals’ files, ensuring documentation is complete, accurate, and licensing-ready at all times and all regulatory requirements are fully compliant
• Conduct and track intakes, assessments, team meetings, staff meetings, annual paperwork submission, and more
• Build professional relationships and collaborate closely with guardians, families, representative payees, medical providers, county and state partners, etc.
• Train and support staff on ISPs, protocols, documentation expectations and address deficiencies promptly
• Ability to participate in the company’s Incident Management Program as a Certified Investigator
• Effectively collaborates with the residential management team and across various service lines
• Participates in an on-call rotation, responding confidently and professionally to emergency situations

What You’ll Bring

• A caring heart, a patient attitude, and a real passion for helping others succeed.
• A bachelor's degree in a relevant field of study with four years' experience working with the IDD population.
• Strong ownership mentality with the ability to manage a large, fast-paced workload while meeting strict deadlines without sacrificing accuracy or quality
• Ability to be flexible and work effectively within a 24/7 environment
• Excellent organizational skills with close attention to detail, deadlines, and compliance requirements
• Proven leadership abilities with experience supervising a team and a confidence to lead, coach, and hold staff accountable in a fair, consistent, and professional manner
• Ability to navigate complex situations, make sound decisions, and remain composed under pressure
• Clear, professional communication skills and a solution-focused mindset in a dynamic and growing department
• Commitment to person-centered services, quality outcomes, and C-NTA’s core values and standards
• An ability to pass background checks, physical, and drug screening which C-NTA pays for you
• A valid PA driver’s license, reliable transportation, an ability to transport individuals safely and to travel between group homes

What You Get

• A leadership role within a growing, mission-driven organization
• Benefit from generous PTO starting on day 1, plus paid holidays
• Access to a variety of benefits and perks like health, dental, vision, and many other programs to benefit you and your family
• Save for the future with our 401(k) plan and matching contributions
• A meaningful leadership role with direct impact on individual lives and program growth
• Collaborative team environment where your voice and ideas matter

Why C-NTA

At C-NTA, we are committed to building programs and leaders that reflect our values of integrity, accountability, compassion, and excellence. You’ll work alongside a collaborative leadership team that values proactive problem-solving, clear communication, and doing what’s best for both individuals and staff. If you’re looking for a role where your leadership, attention to detail, and commitment to quality truly matter, we’d love to hear from you.