Rental Coordinator - Wagner CAT Rental

Why Join Wagner?

At Wagner, our people are the driving force behind everything we do. We’re committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card and more
• Additional Benefits include Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans

The Rental Coordinator works with the customer to assist in determining which machine is best suited to the job and coordinates rental transactions on a daily basis in a manner that reflects the company’s vision of working as “One Professional Team.”

Pay Rate: $22.00- $26.00 per hour + 15% location differential
Pay Rate dependent on education and experience.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Process and invoice Caterpillar, AG, and non-CAT equipment rentals, sales, demos, and damage charges.
• Manage rental transactions, contracts, exchanges, reservations, pickups, transfers, and invoice closures using DBS.
• Maintain accurate records of rental fleet equipment, including transfers, sales, and inventory status.
• Ensure accurate application of taxes and compliance with invoicing procedures.
• Review shipping and receiving documentation for accuracy, completeness, and proper processing.
• Assist with the preparation, processing, and distribution of rental, sales, and credit documentation.
• Monitor overdue contracts and expired reservations, ensuring all rental agreements are current and properly signed.
• Coordinate equipment shipping, receiving, and transfers with branch and yard personnel.
• Track and input rental activity data, including lost-sales information and related reporting.
• Support customers with equipment selection, availability, performance information, and rental options.
• Provide pricing, quote rental rates, and assist customers in identifying the best equipment solutions for their needs.
• Resolve customer inquiries related to rental, service, financial, invoicing, and account matters while delivering excellent customer service.
• Other duties as assigned by manager

Competencies:

• Proficient in Microsoft systems
• Safety & Product Knowledge 
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills

Work Environment:

• Noise: Moderate
• Indoors and Outdoors
• Specific Risks: May work in high places and be exposed to equipment vibration and fumes

Physical Demands:

• Standing, walking, talking, sitting, use of hands & hearing
• Ascending or descending ladders, stairs, etc.

Required Education and Experience:

• High School Diploma or GED
• 1+ years of administrative/clerical experience preferably in a rental equipment environment, involving customer responsibilities
• 1+ years of customer service experience

Preferred Education and/or Experience:

• College Degree
• Courses in computers, business, and office administration
• 1+ years working rental equipment environment, involving customer responsibilities

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

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