Release of Information Specialist

Unit/department/service line: HIM and Prof Coding Svcs York
Status: Full Time
Schedule: Monday-Friday 8:00am - 4:30pm, Onsite office rotation in York
Weekend Requirement: None
Holiday Requirement: None
Call Requirement: None

General Summary

Performs a variety of duties related to telephone management, processing walk-ins, medical record request logging.

Duties and Responsibilities

Essential Functions:

• Answers and manages incoming phone calls to Release of Information (ROI). Provides exceptional customer service at all times by identifying and addressing caller needs in a professional, positive, and caring manner. Manages difficult and emotional calls in a calm and empathetic manner. Transfers calls to appropriate party when required.
• Greets patients, law enforcement agents, and others in accordance with established policies and procedures.
• Sorts all requests for information received via U.S. Postal Service, interoffice mail, facsimile, and email as appropriate.
• Distributes mail to all the occupants of George Street Office Building (GSOB) and requests for information to the appropriate ROI team member.
• Toggles among multiple electronic health record systems and ROI vendor software researching and obtaining all the information needed to properly track requests for information.
• Logs in all request for information into the ROI Tracking system properly documenting receipt of requests and analyzing the Authorization to ensure it meets with HIPAA requirements.
• Reaches out to patients to resolve issues with medical record requests as necessary.
• Correctly identifies requests for inpatient continuity of care and faxes to York Hospital Medical Records Department for processing.
• Requests medical records from the offsite storage vendor and forwards to the appropriate WellSpan Health (WSH) employee.
• Procures temporary accounts for auditors and other Non-WSH employees requiring access to WSH EHRs.
• Scans transfer medical records into outpatient EHR and tasks the appropriate medical group practice.
• Travels to York Hospital, WellSpan storage facilities, etc. to obtain paper medical records needed for request processing.
• Completes productivity and quality reports in a timely and accurate manner in accordance with Health Information Management department policy.

Common Expectations:

• Maintains established policies and procedures, objectives, quality assessment and safety standards.
• Enhances professional growth and development through participation in educational programs, current literature, and in-service meetings.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Qualifications

Minimum Education:

• High School Diploma or GED Required
• Associates Degree Health Information Technology Preferred

Work Experience:

• Less than 1 year 6-12 months in healthcare setting Required

Licenses:

• Registered Health Information Technician Upon Hire Preferred

Courses and Training:

• LMS tutorial - Authorization to Use or Disclose Health Information Form Upon Hire Required and
• Medical terminology within 180 days Required

Knowledge, Skills, and Abilities:

• Excellent interpersonal/communication/organizational skills
• Excellent computer navigational skills
• Ability to multitask with frequent interruptions

Benefits Offered:

• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay
• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)

WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.