Rehab Front Office Associate / Patient Services Representative

Patient Services Representative / Rehab Front Desk Associate

Forté Sports Medicine & Orthopedics | Carmel, IN

Join one of Indiana's leading orthopedic and sports medicine practices.

For more than 40 years, Forté Sports Medicine & Orthopedics has provided exceptional care to athletes and active individuals throughout Central Indiana. As a physician-owned practice, we are committed to our mission of being "the best place to get care and the best place to give care."

We are currently seeking a full-time Patient Services Representative / Rehab Front Desk Associate to join our growing Physical and Occupational Therapy office in Carmel, Indiana. This role is ideal for a friendly, organized, and customer-focused professional who enjoys helping patients and thrives in a fast-paced healthcare environment.

As the first point of contact for our therapy patients, you will play a vital role in delivering an outstanding patient experience while supporting daily clinic operations. If you are looking to build a career in healthcare with a respected organization that invests in its employees, we encourage you to apply.

Why Join Forté?

We believe that taking care of our employees allows them to provide exceptional care to our patients. Eligible employees enjoy a comprehensive benefits package, including:

• Tuition reimbursement
• 401(k) with Safe Harbor employer contribution
• Generous paid time off (PTO)
• Paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings Account (HSA) with generous employer contribution
• Company-paid life and AD&D insurance
• Company-paid long-term disability insurance
• Short-term disability insurance
• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Employee Assistance Program (EAP)
• Professional growth and development opportunities

Position Summary

The Patient Services Representative / Rehab Front Desk Associate serves as the face of our rehabilitation clinic and is responsible for creating a welcoming experience for patients while supporting administrative and operational functions. This position includes patient registration, check-in/check-out, insurance verification, payment collection, scheduling support, and maintaining accurate patient records.

Essential Responsibilities

• Welcome patients and visitors in a friendly, professional, and caring manner
• Deliver exceptional customer service and serve as a positive representative of Forté
• Register patients and manage check-in and check-out processes
• Verify insurance and patient demographic information
• Collect patient payments and process transactions accurately
• Answer phones and assist patients with questions and appointment-related needs
• Enter and maintain accurate patient information within electronic medical record and practice management systems
• Send, receive, and distribute patient-related documentation and communications
• Reconcile patient payments and prepare daily batches
• Collaborate effectively with physical therapists, occupational therapists, physicians, and administrative teams
• Support daily clinic operations and ensure a positive patient experience

Qualifications

Required

• High School Diploma or equivalent
• Legally authorized to work in the United States

Preferred

• Associate degree in a healthcare-related field
• Previous experience as a Medical Receptionist, Healthcare Receptionist, Patient Services Representative, Physical Therapy Front Desk Coordinator, Medical Office Assistant, or Customer Service Representative
• Experience in a physical therapy, occupational therapy, orthopedic, sports medicine, or healthcare setting

Skills & Competencies

• Outstanding customer service and patient relations skills
• Strong attention to detail and organizational abilities
• Excellent verbal and written communication skills
• Ability to multitask and prioritize in a busy clinical environment
• Strong problem-solving and time management skills
• Ability to work collaboratively with providers, therapists, and support staff
• Proficiency with computers, email, phones, scheduling systems, and healthcare software applications

Travel Requirements

• Occasional travel between clinic locations in Carmel, Greenwood, and Noblesville may be required based on business needs.

About Forté Sports Medicine & Orthopedics

Forté Sports Medicine & Orthopedics is recognized throughout the Midwest for delivering exceptional orthopedic, sports medicine, physical therapy, and occupational therapy services. We are a destination employer for healthcare professionals seeking career growth, professional development, and a culture dedicated to excellence in patient care.

Forté Sports Medicine & Orthopedics is an Equal Opportunity Employer and a Drug-Free Workplace.