Referral Intake Coordinator

Patient Referral Intake Coordinator – Home Health

Home Health Intake | Referral Management | Insurance Verification

This position start date will be in January 2027.

Puget Sound Home Health & Hospice is seeking an experienced full‑time Patient Referral Intake Coordinator to support home health referral and intake operations.

This is NOT a remote role but will be working Monday to Friday in our Tacoma office.

The Patient Referral Intake Coordinator (Home Health) is responsible for managing the complete intake and referral process, ensuring all documentation, insurance verification, and regulatory requirements are met prior to admission. This role serves as a key liaison between referral sources, physicians, payors, marketers, and internal clinical teams to support timely and compliant patient admissions.

Compensation & Benefits

• $25-30 an hour, based on experience
• Medical, Dental, and Vision insurance
• HSA, FSA, and voluntary insurance options
• Paid Life and AD&D insurance
• Short‑Term and Long‑Term Disability
• Paid Time Off (PTO), Paid Holidays, and Paid Sick Time
• 401(k) with company match
• Employee Assistance Program (EAP)
• Tuition reimbursement, employee discounts, referral bonuses, and more

Key Responsibilities

• Review and process home health referrals for completeness, accuracy, and appropriateness
• Verify insurance eligibility, benefits, authorizations, and coverage requirements
• Ensure compliance with state, federal, and payer intake requirements
• Obtain and review physician orders, face‑to‑face documentation, and supporting clinical records
• Coordinate referrals with hospitals, physician offices, community partners, and marketing teams
• Communicate effectively with payors, physicians, and internal staff to resolve missing or incomplete documentation
• Enter and manage referrals within Home Care Home Base (HCHB) or applicable intake systems
• Support efficient daily intake operations to meet census, quality, and service goals
• Maintain positive relationships with referral sources and community partners
• Identify opportunities to improve intake workflows, service access, and patient experience
• Must be available to cover some weekend hours on a rotation basis

Required Qualifications

• 2+ years of experience in healthcare intake, referral coordination, or patient access
• Home Health and/or Hospice intake experience strongly preferred
• Experience with Home Care Home Base (HCHB) strongly preferred
• Solid understanding of insurance verification, authorization, and payer guidelines
• Ability to communicate professionally with physicians, referral sources, marketers, and payors
• Strong organizational skills and ability to manage multiple referrals simultaneously
• Detail‑oriented with a focus on compliance, accuracy, and timely processing
• Customer‑focused with the ability to market services assertively and tactfully