Receptionist I

Job Description

Company Summary

Constellation Brands is a leading international producer and marketer of beer, wine, and spirits with operations in the U.S., Mexico, New Zealand, and Italy. Our mission is to build brands that people love, pushing boundaries to think beyond today because we believe that elevating human connections is Worth Reaching For. Our Wine & Spirits Division strives to lead the high-end market with a world-class portfolio of premium and fine wines and craft spirits that reflect authenticity, passion, and uncompromising standards—from soil to glass. Our success is powered by a high-performing, entrepreneurial team that moves with agility, works collaboratively, and is driven to win while growing their careers in a dynamic, rewarding environment. 

 

 

Position Summary

The Receptionist serves as the first point of contact for High West guests, clients, and business partners, delivering exceptional hospitality while supporting daily administrative and operational functions. This role manages communications, coordinates reservations and bookings, supports event-related activities, and provides administrative assistance across multiple departments. The Receptionist plays a key role in creating a welcoming guest experience while ensuring accurate communication, efficient front desk operations, and seamless coordination throughout the organization.

 

Phone & Communication Management

• Answer and route incoming calls for High West.
• Answer the Events phone line and assist with event inquiries or direct guests to the appropriate department or location in absence of Events Specialist.
• Answer Saloon phone calls (Wednesday–Sunday when the Saloon team is unavailable).
• Manage inboxes for general inquiry email addresses.
• Respond to general information requests & answer questions about location hours, guest experiences, product availability, distribution, and all other related inquiries.
• Answer questions about guest experiences for Nelson Cottage, Saloon and Refectory received via Tock
• Communicate with internal departments regarding reservation requests dietary restrictions, and other guest accommodations.

 

Reservations & Bookings

• Coordinate & book Refectory Private Tour & Large Party reservations.
• Collect payment for deposits for Refectory Private Tour reservations.
• Assist guests with reservation questions, changes, and special requests.
• Enter event information into Triple seat.

 

Events Support

• Support the Events department with administrative tasks as needed.
• Assist with venue walkthroughs as needed when Event staff is unavailable.

 

Administrative Duties

• Print restaurant menus / whiskey flight maps and tasting materials.
• Prepare brunch buffet cards and other guest-facing materials.
• Maintain inventory of office supplies
• Provide administrative support across multiple departments as needed.

 

General Office Support

• Support Hospitality leadership with special projects.

• Provide administrative support to team members across Hospitality, Events, and other business functions as needed.
• Ensure front desk operations run smoothly throughout the day.
• Assist with cash reconciliation & bank deposits

• Manage mail and delivery operations, including receipt, distribution, and tracking of incoming and outgoing correspondence and packages.

 

Qualifications – these were from the Events Specialist JD

• 1+ years of experience in hospitality, customer service, reception, office administration, or a related field preferred.
• Passion for hospitality, events, and creating exceptional guest experiences.
• Strong communication and interpersonal skills.
• Highly organized with strong attention to detail and follow-through.
• Ability to manage multiple priorities and meet deadlines.
• Proficient in Microsoft Office, including Outlook and Word.
• Comfortable working with diverse teams, guests, and vendors.
• Flexible schedule, including occasional evenings and holidays.

• Experience working with reservation, event management, or hospitality systems preferred.
• Ability to maintain professionalism and composure in a fast-paced guest-facing environment.

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Success Factors

• Communicates effectively and works collaboratively.
• Demonstrates initiative, adaptability, and accountability.
• Provides exceptional customer service.
• Embodies High West values: honest, fun, unpretentious, and welcoming.

 

Physical Requirements & Work Environment – From Event Specialist JD

• Ability to stand, walk, bend, and lift up to 25 pounds.
• May work indoors and outdoors during events.
• Occasional evening and holiday work required.
• This is generally an onsite position, Wednesday – Sunday.
• Must be 21 years of Age
• undefinedTravel Required: None  

Location

Park City, Utah

Additional Locations

Job Type

Full time

Job Area

Administrative Support

The salary range for this role is:

$15.37 - $20.80

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.  Our compensation is based on cost of labor. For remote locations or positions open to multiple locations, the pay range may reflect several US geographic markets, including the lowest geographic market minimum to the highest geographic market maximum. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.  At Constellation Brands, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Equal Opportunity

Constellation Brands is committed to a continuing program of equal employment opportunity. All persons have equal employment opportunities with Constellation Brands, regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin or citizenship, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including gender identity or gender expression), familial status, military or veteran status, genetic information, pregnancy, childbirth, breastfeeding, or related conditions (or any other group or category within the framework of the applicable discrimination laws and regulations).