Receptionist - Family Wellness

Your experience matters

Highpoint Health – Winchester with Ascension Saint Thomas is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Receptionist joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

At Highpoint Family Wellness – Monteagle, our close-knit primary care team works together to provide quality, compassionate care to the community we serve. We're looking for a collaborative, organized individual who can support our providers and staff, strengthen communication, and help keep daily operations running smoothly while contributing to a positive experience for our patients.

How you’ll contribute

A Receptionist who excels in this role:

• Greet patients and visitors with a friendly, welcoming, and professional attitude, creating a positive first impression.

• Manage multi-line phone systems, directing calls and messages to appropriate staff.

• Perform patient check-in and check-out procedures while maintaining accurate patient information.

• Process medical records requests, incoming mail, and electronic faxes.

• Create and route patient cases for prescription refills, clinical questions, and other patient needs.

• Utilize Athena EMR to manage patient information, communications, and daily administrative workflows.

• Collect copays, process outstanding balances, and assist with basic cash-handling responsibilities.

• Coordinate with providers and clinical staff to ensure timely communication and efficient patient service.

• Maintain an organized front-desk environment while supporting smooth daily clinic operations.

What we’re looking for
Applicants should have a high school diploma or equivalent, preferred. Additional requirements include:

• Previous medical office, receptionist, or healthcare administrative experience preferred.

• Basic knowledge of medical terminology and medical office workflows preferred.

• Strong customer service and interpersonal skills with a friendly, outgoing, and approachable personality.

• Ability to independently manage front-desk responsibilities in a busy clinical environment.

• Strong organizational, multitasking, and communication skills.

• Comfortable using electronic medical records and computer-based systems; Athena experience is a plus.

• Ability to handle patient concerns professionally, maintain confidentiality, and work collaboratively with clinical staff.

• Dependable, adaptable, and available to work the established Monday–Friday schedule.

Schedule: Full-Time, Monday–Thursday 8:00am – 5:00pm, & Friday 8:00am-4:00pm

Location: Highpoint Family Wellness – Monteagle, TN

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

More about Highpoint Health – Winchester with Ascension Saint Thomas

Highpoint Health – Winchester with Ascension Saint Thomasis fully accredited by The Joint Commission and, together with the Sewanee campus, has earned The Joint Commission’s Gold Seal of Approval® and the American Stroke Association’s Heart-Check mark for Acute Stroke Ready Hospital Certification, reflecting its commitment to providing high-quality stroke care close to home.

EEOC Statement

“Highpoint Health – Winchester with Ascension Saint Thomas is an Equal Opportunity Employer. Highpoint Health – Winchester with Ascension Saint Thomas is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.