Receptionist

Responsibilities

• Greet patients and visitors in person and on the phone in a courteous and professional manner.
• Collect and verify patient identification and insurance information.
• Ensure all registration forms and required documentation are completed and signed.
• Update patient demographic and financial information in the practice management system.
• Collect copays, deductibles, and other patient payments.
• Post payments accurately and issue receipts.
• Balance daily collections at the end of each shift.
• Notify clinical staff when patients are ready to be seen.
• Prepare patient charts for upcoming appointments.
• Assist with office inventory, mail, deliveries, and other administrative duties.
• Maintain patient confidentiality and adhere to all facility policies and procedures.
• Attend required meetings and training programs.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous healthcare receptionist, medical office, or patient registration experience required.
• 1 year min/experience with insurance verification, patient registration, and payment collection.
• Proficient in Microsoft Excel, Outlook, NexGen, Provation MD
• Friendly, professional, and patient-focused demeanor with exceptional customer service skills.
• Strong customer service and communication skills.
• Strong team player who works well with clinical and administrative staff.
• Ability to handle difficult or sensitive conversations during patient check-in with professionalism, empathy, and respect while maintaining a positive patient experience.
• Ability to remain calm, organized, and professional in a fast-paced environment.
• Reliable, detail-oriented, and committed to maintaining excellent patient service.

Apply today to join a team dedicated to delivering exceptional patient care and a welcoming patient experience.