Quality Supervisor

SUMMARY STATEMENT/POSITION OVERVIEW

The Quality Supervisor is responsible for supporting and maintaining quality standards within an assigned production or packaging area. This position provides hands-on leadership to quality inspectors and packaging associates to ensure automotive parts are inspected, identified, labeled, packaged, and shipped in accordance with customer specifications and company requirements.
The Quality Supervisor is a first point of contact for quality concerns on the production floor. The role helps identify defects, contain nonconforming material, investigate root causes, implement corrective actions, and prevent recurring issues through coaching and process improvement.

ESSENTIAL FUNCTIONS/RESPONSIBLITIES

1. Daily Quality Operations

Lead and support daily quality activities within the assigned production or packaging area.
Verify that automotive parts meet customer specifications and established quality requirements.
Ensure correct part identification, labeling, packaging, quantities, and shipping documentation.
Perform or coordinate first-piece, in-process, and final inspections as required.
Ensure all rejected material is moved to the QC Hold cage area
Ensure all rejected material in the QC Hold cage adheres to the QC HOLD Process.
Verify employees follow work instructions, inspection criteria, and standard operating procedures.
Monitor quality performance, communicate concerns, and maintain accurate inspection records.

2. Defect Identification and Containment

Identify and respond to wrong parts, mixed stock, mislabeling, damaged parts, incorrect quantities, and packaging errors.
Initiate containment when defective or suspect material is identified; segregate and clearly label nonconforming material.
Coordinate sorting and reinspection activities and verify affected inventory and finished goods are evaluated before release.
Escalate significant or recurring quality concerns to the appropriate manager or supervisor.
Ensure held material is not released without authorization under established company procedures.

3. Root Cause Analysis and Corrective Action

Participate in meetings and investigations of internal defects and customer complaints.
Use problem-solving methods such as 5 Why and Occurrence vs. Detection analysis.
Determine why a defect occurred and why existing controls did not prevent or detect it.
Focus on process, procedure, training, and control improvements rather than assigning blame.
Assist with corrective and preventive actions; track owners and due dates and verify effectiveness.

4. Employee Leadership and Training

Provide daily direction and support to quality QC Auditors.
Train employees on customer-specific requirements, inspection methods, labeling standards, and packaging procedures.
Communicate quality concerns during shift meetings and identify additional training needs.

5. Customer Quality and Continuous Improvement

Support investigations of customer rejections, returns, and quality complaints.
Gather inspection records, photographs, and other evidence for customer responses.
Identify recurring issues and recommend error-proofing, visual controls, standardized work, and improved inspection methods.
Support internal quality audits, customer audits, and continuous improvement activities.
Participate in 6S activities to maintain an organized and controlled work environment.

6. Quality Metrics and Reporting

Maintain accurate records of inspection results, defects, sorting activities, and nonconforming material.
Track parts inspected, accepted and rejected quantities, defect types, customer complaints, rework, and corrective-action status.
Communicate daily attendance and inspection results from QC Auditors.

7. Safety and Workplace Standards

Follow company safety policies and applicable work procedures.
Perform inspection and sorting activities safely and promote proper PPE use.
Report unsafe conditions, equipment concerns, and workplace hazards.
Maintain a clean, organized inspection areas and QC Hold cage with clear identification and segregation of material.

MINIMUM QUALIFICATIONS

High school diploma or GED preferred.
Experience in quality inspection, packaging, warehousing, or distribution preferred.
Prior team-lead or leadership experience preferred but not required.
Ability to read and follow work instructions, inspection standards, and customer specifications.
Strong attention to detail, communication, organization, and problem-solving skills.
Basic computer skills for data entry and inspection records.
Basic root cause analysis and corrective-action knowledge preferred.
Knowledge of ISO 9001, ISO 14001 or customer-specific automotive requirements is a plus but not required. However, the company will offer ISO classes and employees will be expected to complete them.

Key Performance Expectations

Prevent known nonconforming, mislabeled, or incorrectly packaged product from reaching the customer.
Contain and communicate quality issues promptly.
Complete inspection records accurately and on time.
Maintain QC Hold cage to the documented Process – Control of Non-Conforming Product.
Support timely root cause investigations and verify corrective-action effectiveness.
Reduce recurring defects, sorting costs, rework, and customer complaints.
Complete required employee training and promote continuous improvement.


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