Quality Control Specialist – Retail Security (Cincinnati, OH)

Location: Cincinnati, Ohio
Reports To: National Physical Security Director
FLSA: Exempt
Salary: $65,000/Yr.
Schedule: Flexible, on-call position with no set schedule; availability required based on operational needs

Position Summary

The Quality Control Specialist is responsible for supervising security agent personnel, maintaining operational standards, and evaluating the quality of security services at assigned client retail locations. This position combines hands-on field supervision with quality control inspections to ensure compliance with client requirements, Event Risk policies, post orders, and contractual obligations.

The Quality Control Specialist provides direct oversight of security agents, conducts site inspections, addresses performance deficiencies, assists with staffing and coverage needs, and ensures operational issues are documented and communicated to management. The position supports consistent service delivery and personnel accountability across the Cincinnati market, with travel to other assigned locations as needed.

This is a field-based, on-call position with no established daily schedule. The individual must maintain flexibility to respond to operational needs, conduct inspections across different shifts, provide supervisory support, and address urgent staffing or site-related concerns.

Candidates must possess current Ohio Peace Officer Training Academy (OPOTA) firearms qualification documentation, including the applicable Firearms Bearer (FAB) qualification or certification documentation required for armed security employment in Ohio.

Key Responsibilities

1. Site Supervision and Personnel Management

• Supervise security agents at assigned client retail locations and ensure they perform their duties in accordance with established post orders and company policies.
• Monitor attendance, punctuality, staffing coverage, uniform compliance, and professional conduct.
• Provide direction, coaching, and corrective guidance to security personnel as appropriate.
• Address routine personnel and operational issues and escalate significant or recurring concerns to the National Physical Security Director.
• Assist with staffing shortages, call-offs, shift coverage, and other immediate operational needs.
• Verify that assigned personnel maintain required licenses, credentials, and training.
• Maintain a professional supervisory presence and promote accountability among security personnel.

2. Quality Control and Compliance

• Conduct scheduled and unannounced inspections of assigned client locations and security posts.
• Evaluate officer performance, attentiveness, appearance, compliance with post orders, and adherence to client expectations.
• Identify deficiencies in personnel performance, operational procedures, documentation, and equipment readiness.
• Correct deficiencies within the scope of assigned authority and report significant findings to the National Physical Security Director.
• Document inspection results and follow up to verify that corrective actions have been completed.
• Ensure security operations comply with Event Risk policies, client requirements, contractual obligations, and applicable regulations.

3. Incident Management and Reporting

• Respond to incidents and operational concerns as required.
• Ensure security personnel follow established incident response, reporting, and escalation procedures.
• Review incident reports for completeness, accuracy, and timely submission.
• Document supervisory actions, inspection findings, personnel concerns, and corrective measures.
• Promptly notify the National Physical Security Director of significant incidents, safety concerns, compliance violations, or unresolved operational issues.

4. Equipment and Operational Readiness

• Verify that assigned security personnel have the required uniforms, identification, communication devices, and authorized equipment.
• Monitor equipment condition and report missing, damaged, or unserviceable items.
• Maintain accountability for equipment issued to assigned personnel, including radios, keys, and other operational tools.
• Ensure agents and assigned posts are prepared to meet client and company standards.

5. Communication and Operational Support

• Maintain regular communication with the National Physical Security Director regarding staffing, site conditions, inspection results, and personnel performance.
• Communicate operational updates, policy changes, and client expectations to assigned security agents.
• Complete required inspection reports, supervisory logs, incident reports, and other documentation accurately and on time.
• Assist with new site assignments, personnel transitions, operational changes, and temporary supervisory coverage.
• Recommend improvements to site procedures, personnel performance, and service delivery when recurring deficiencies are identified.

6. On-Call Availability and Regional Travel

• Maintain availability to respond to operational needs outside traditional business hours, including evenings, overnight hours, weekends, and holidays as required.
• Respond to staffing emergencies, call-offs, site concerns, and requests for supervisory assistance within established response expectations.
• Travel between assigned client retail locations throughout Cincinnati and other designated areas as needed.
• Conduct inspections and provide supervisory support across varying shifts and locations.
• Adjust work hours and priorities based on operational demands, client needs, and direction from the National Physical Security Director.
• Maintain reliable communication and remain prepared to address time-sensitive operational issues.

Qualifications

• Minimum of 2–3 years of security experience, preferably with supervisory or leadership responsibilities.
• Experience overseeing security agents, conducting inspections, or supporting multi-site operations preferred.
• Strong observation, communication, documentation, and problem-solving skills.
• Ability to address performance concerns professionally and enforce established standards.
• Sound judgment, accountability, integrity, and the ability to work independently.
• Proficiency with email, digital reporting tools, and standard business software.
• Valid driver's license and ability to travel between assigned locations.
• Ability to meet the position's on-call and flexible scheduling requirements.
• Ability to maintain any required security licenses, credentials, and training.

Required Licensing, Certifications, and Firearms Qualifications

Candidates must meet the following requirements:

• Ohio OPOTA Qualification: Possess current documentation of successful completion of the Ohio Peace Officer Training Academy (OPOTA) firearms training and qualification applicable to private armed security officers.
• Firearms Bearer (FAB): Possess the applicable Ohio firearms bearer qualification/certification documentation required for armed security assignments.
• PISGS Eligibility: Hold or be eligible to obtain and maintain the required armed security registration through the Ohio Department of Public Safety's Private Investigator Security Guard Services (PISGS) program.
• Background Screening: Successfully pass all required PISGS background screenings, including applicable Ohio Bureau of Criminal Investigation (BCI) and FBI criminal background checks.
• Firearm Ownership: Personally own a functional, legally possessed semi-automatic handgun that meets company-approved firearm specifications and applicable client requirements.
• Firearms Proficiency: Demonstrate safe firearm handling, marksmanship, and proficiency through company-required assessments and qualification standards.
• Legal Eligibility: Be legally eligible to possess and carry a firearm while performing armed security duties under applicable federal and Ohio laws.
• Ongoing Compliance: Maintain all required qualifications, registrations, and firearms proficiency throughout employment.

Position Requirements

• This position requires a flexible, dependable, and hands-on security professional who can provide field supervision, conduct quality control inspections, and respond to changing operational demands. There is no set daily schedule, and the position requires on-call availability based on business needs. Work hours, locations, and assignments may vary according to staffing requirements, site conditions, inspections, and operational priorities.
• The successful candidate must be comfortable traveling between locations, working varying shifts, addressing time-sensitive issues, and maintaining professional standards across the client retail security account.