Quality & Compliance Officer

Job Description

This is a position will provide audit and associated support on all Quality & Compliance matters across the UK Forensics Business Line at the direction of and reporting to the Quality and Compliance Managers.

The role is hybrid in nature and requires regular travel to multiple UK sites, with attendance at alternative locations expected at least three times per month and occasional overnight stays as required by business needs.

The role will include responsibility for key elements of the Quality and Compliance (Quality) Management Systems and associated processes, ensuring the proportionate yet robust maintenance of the management system. This will include undertaking relevant evaluation activities to support the continued achievement and maintenance of accreditation and certification against the required standards.

Key Responsibilities and Accountabilities

• To input, maintain and collate all relevant data to support Quality & Compliance functionality.
• To assess, review, plan and undertake in conjunction with the Quality & Compliance Managers implementation of new processes and standards.
• To actively progress and maintain the annual audit schedule and associated four-year plan.
• To undertake as required internal and second party audits to maintain and improve accreditation/certification to identified standards including but not exclusive to ISO 17020, 17025 and Forensic Science Regulators Codes of Practice.
• To host, organise and support all external accreditation/certification body audits undertaking duties as required.
• To support the Science Leads on all aspects of technical audits.
• To verify and report on actions identified as a result of audits and investigations
• To actively manage as identified/required the Proficiency test (PT) process ensuring all opportunities are identified, evaluated and progressed as required.
• To develop Quality Assurance trials where identified as required.
• To advise, organise and support on validation activities.
• To assist in maintaining validation library to support Quality Standards and the FSR Code of Practice.
• To co-ordinate as requested the EFS licence register ensuring compliance at all times.
• To undertake Quality & Compliance Quality incident investigations
• To ensure all Quality & Compliance related activities owned and undertaken are co-ordinated, controlled, reported, scheduled, timetabled and assigned.
• To undertake all administrative duties and general functions of the Quality & Compliance team as required, including management of all functionalities  within the Quality and Compliance (Quality) Management Systems.
• To develop and deliver Quality & Compliance training and communication programmes as required.
• If requested assist in the administration and co-ordination of the Body Fluid donation process.
• To support Health and Safety activities as required.
• Provide Quality & Compliance support to the broader Eurofins Group scope as required.
• To communicate, escalate and inform all relevant parties of improvement opportunities.
• Undertake any other identified duties as required.
• Proactively work as part of the Quality & Compliance functionality.
• Make informed decisions as an outcome of audit plus overall Quality & Compliance activities.
• Ensure Quality & Compliance processes are followed.
• Uphold good customer relationships.
• Advocate best practice and compliance.

Qualifications

• Previous experience of working in a regulated environment is essential
• It is essential the post holder demonstrates competence and aptitude in being able to handle complex and varied workloads including ability to prioritise.
• It is essential the post holder has experience of conducting audits ideally within a 17025 capacity.
• The post holder must hold a valid UK driving licence and be willing to travel as and when required
• IT literate with a particular strength in MS Office
• It is desirable the post holder is trained in root cause analysis e.g. 8D techniques or has demonstrable investigative experience.
• It is desirable for the post holder to be trained and competent in FMEA and Value Stream Mapping techniques

Person Specification

• Well organised
• High level of attention to detail
• Customer focused outlook
• High level interpersonal skills and the ability to effectively communicate
• Adaptable and open to new concepts and approaches
• Positive attitude
• Demonstrate integrity
• Flexible approach
• Problem solver
• Self-starter

Additional Information

Important Information

Due to the sensitive nature of our work, this role will require the successful candidate to achieve NPPV3 + Security Clearance (SC). To be eligible, you must have 5 years’ continuous UK residency.

As part of the vetting process, you’ll be asked to provide information about your background, including your employment and address history, financial circumstances and details of close family or partners. These checks are carried out to ensure individuals accessing police data, systems and sites are trustworthy and suitable for the role.

Factors such as criminal convictions, financial difficulties or associations that may pose a risk could affect your ability to gain clearance. However, each application is assessed on an individual basis, and honesty throughout the process is essential.

Please note:

• Vetting is carried out by an external police vetting service
• Drug and alcohol testing may be required before you start and during your employment
• Ongoing employment is subject to maintaining the required level of clearance

Further information on the NPPV3 + SC vetting clearance process can be found here.

What We Offer

We offer a competitive salary and a comprehensive benefits package, including:

• 25 days annual leave + bank holidays (rising to 30 days with length of service)
• Company pension scheme with up to 6% employer contribution
• Life assurance (3x salary)
• Health Cash Plan & Employee Assistance Programme
• Enhanced family leave and sick pay
• Perkbox benefits, discounts and wellbeing support
• Cycle to Work scheme, tech scheme & volunteering days
• Holiday trading (buy/sell) scheme
• Refer a Friend scheme
• Free on-site parking (site dependant)

Company Description

Eurofins Forensic Services (EFS) is the largest forensic service provider in the UK and Europe. We are part of Eurofins Scientific, which is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on and forensics. Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France, to 61,000 staff across a decentralised and entrepreneurial network of approximately 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. In 2025, Eurofins generated total revenues of EUR 7.2 billion and has been among the best performing stocks in Europe over the past 20 years.

Eurofins Forensic Services (EFS) and Cellmark Forensic Services (CFS) work as sister companies as a National Business Line offering a complete and comprehensive range of independent and innovative forensic testing solutions to police forces, legal and criminal justice organisations throughout the UK and Europe.