Provisioning Order Manager

Provisioning Order Manager

Neos Networks offers alternative working arrangements that give employees some flexibility, including office, home and hybrid working.

Location: Reading or Havant (Hybrid working, 2-3 days per week in the office)
Salary: Up to £35,000 depending on experience, plus performance-related bonus and a comprehensive benefits package supporting your family, finances, and wellbeing.
Contract: Permanent, Full Time (37 hours per week)

At Neos Networks, we're growing our Customer Provisioning team and are looking for several Provisioning Order Managers to join us. Whether you already have experience in provisioning, order management, customer delivery, or telecommunications, or you're a recent graduate looking to build a long-term career within a leading telecoms organisation, we'd love to hear from you.

The Customer Provisioning Team is responsible for delivering seamless end-to-end service provisioning across the Neos Networks portfolio, including Ethernet and Optical solutions. Working with major network partners such as Openreach, Virgin Media, Vodafone, CityFibre, Sky and TalkTalk Business, the team plays a critical role in ensuring customer services are delivered accurately, on time and to the highest standards.

As a Provisioning Order Manager, you will take ownership of customer orders from receipt through to delivery, coordinating activities across suppliers, customers and internal teams. You will be a key point of contact throughout the delivery journey, providing regular updates, managing expectations and ensuring an excellent customer experience.

This is a fantastic opportunity to develop a career in telecommunications, working within a supportive team where you'll gain exposure to industry-leading networks, technologies and customers.

What will you be doing?

• Managing the end-to-end delivery of customer orders.
• Coordinating activities across internal teams and external suppliers.
• Providing proactive updates to customers and stakeholders throughout the order lifecycle.
• Monitoring delivery milestones and committed delivery dates (CDD).
• Managing priorities, resolving issues and escalating risks where required.
• Supporting improvements in operational performance and customer satisfaction.
• Helping to reduce aged work-in-progress and ensure services are delivered right first time.
• Building strong relationships with network partners and internal stakeholders.

What are we looking for?

We are open to candidates from a variety of backgrounds and welcome applications from:

• Individuals with experience in provisioning, order management, service delivery, project coordination or customer operations.
• Candidates from telecommunications, technology, utilities or similar service-based industries.
• Recent graduates looking to start their career within the telecoms sector.
• Individuals with strong organisation, communication and stakeholder management skills.
• Candidates who enjoy problem solving, multitasking and delivering excellent customer service.

The role typically requires GCSEs (or equivalent) in English and Mathematics. A-levels, vocational qualifications or a degree are advantageous but not essential.

Previous provisioning or order management experience is beneficial, but not essential, as full training and support will be provided to the right candidates.

Why join Neos Networks?

This is an opportunity to join a growing business at the heart of the UK's digital infrastructure, where you'll work alongside experienced industry professionals, develop valuable skills and build a rewarding career in telecommunications.

Next Steps

All applications should be submitted online. Following the closing date, we'll be in touch to update you on the outcome of your application.

If you have any questions or require any support during the recruitment process, please contact careers@neosnetworks.com.