Program Support Specialist

Description

Summary:

The Program Support Specialist assists in the daily operations of Centro de Oro, supporting program activities, participant engagement, volunteer coordination, and administrative tasks. This role ensures an inclusive, welcoming environment for older adults and helps maintain program efficiency.

Essential Functions:

• Assist in planning and executing program activities, events, and workshops.
• Engage with participants, handle inquiries, and maintain records.
• Support volunteer recruitment, training, and coordination.
• Maintain program documentation and assist with reporting.
• Develop community partnerships and assist with outreach efforts.
• Ensure a culturally inclusive and safe environment for participants.

Requirements

Requirements

Position Qualifications:

• Strong communication and interpersonal skills.
• High cultural competency and ability to engage diverse populations.
• Strong organizational and multitasking abilities.
• Ability to work both independently and collaboratively.

Competency Statement(s)

• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Accuracy - Ability to perform work accurately and thoroughly.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Diversity-oriented Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, sexual orientation or job type.
• Ethical - Ability to demonstrate professionalism conforming to a set of values and accepted standards.
• Interpersonal/desire to understand others’ attitudes/interests/needs/nonverbal behavior, listening skills, and understanding strengths/limitations of others.
• Leadership- Ability to Motivate, influence, and support others to accomplish team and organizational goals.
• Reliability - The trait of being dependable and trustworthy.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.

Skills and Abilities:

• A high school diploma or equivalent preferred, not required.
• Proficiency in English/Spanish required.
• Proficiency in Microsoft Office; familiarity with data tracking tools is a plus.
• Experience in program support, social services, or community outreach (preferably with older adults).
• Ability to perform physical tasks related to event setup.
• Comfortable working in a dynamic environment with shifting priorities, performing other duties as assigned by supervisor.
• Discretion in handling confidential information.

Physical Demands:

Physical Demands: The position does require occasional standing, squatting, and lifting of up to approximately 30 lbs.

By signing below, I hereby acknowledge receipt of my job description. I am aware that continued employment with Ibero-American Action League, Inc. is contingent on my adherence to the policies outlined in the employee handbook and my ability to function within the parameters of the job description. Furthermore, I acknowledge that any questions about this job description will be brought to my immediate supervisor's attention.

Employee Signature: ________________________________Date: ______________

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Ibero American Action League is committed to the policy of equal employment opportunity. This policy expressly prohibits discrimination based on sex, race, color, religion, creed, national origin, age, marital status, sexual orientation, disability, gender identity or expression, genetic predisposition or carrier status, domestic violence victim status, veteran status, or status as a member of any other protected group.