Program Support and Exemption Manager

***This position is for current DOR employees only***

Our services impact EVERY Montanan!

MISSION STATEMENT

To be the nation's most citizen oriented, efficiently administered, state tax agency.

The Montana Department of Revenue administers approximately 40 state taxes, property appraisals, alcohol beverage laws, cannabis laws, and unclaimed property for the state of Montana. The Property Assessment Division manages Montana’s property assessment and valuation of all taxable property for property tax purposes. PAD is comprised of the Geographic Information System Unit, Program Support Unit, Computer Assisted Mass Appraisal Unit, Industrial Unit, Division Administration team, and approximately 30 local field offices in various counties in Montana.

What We Can Offer You

The State of Montana's comprehensive benefits package includes:

• Health, dental, and vision care; life insurance; and long-term disability. The State currently contributes $12,648/year toward these benefits.

• Free health care for employees and eligible family member at Montana Health Centers.

• Employee Assistance Benefits including counseling, legal assistance, well-being coaching, financial information, which are free resources.

• Retirement plans- The State currently contributes 9.17%, vested after 5 years of continuous employment.

• Paid vacation- starting at 15 days a year.

• Sick leave- 12 days a year.

• 11 holidays, including a floating holiday, which can be used any time.

• Flexible hours.

• Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program.

Visit the Health Care and Benefits Division for more information at https://benefits.mt.gov/. In addition to employee benefits, there are a wide range of advancement opportunities throughout the Department of Revenue.

DUTIES

Job Overview:

This position resides in the Property Assessment Division of Department of Revenue. The Program Support and Exemptions Manager provides leadership, operational direction, and accountability for exemption processing and assigned statewide program support functions within the Property Assessment Division, ensuring programs operate consistently, accurately, and efficiently in accordance with applicable laws, administrative rules, department policies, and division priorities. The position establishes overall priorities, evaluates results, resolves escalated issues, and provides direction and support to the Exemption Processing Team. In addition to overseeing exemption application processing, the supervisor provides management oversight through the Program Support Unit Manager for assigned business analysis, property valuation support, policy development, administrative rules, communications, training, research, and program improvement activities, coordinating these functions with division leadership, field offices, Legal Services, other department programs, local governments, and the public.

Knowledge of:

• Supervisory and management principles, including coaching, employee development, performance evaluation, and corrective action.

• Operational planning, workload management, project coordination, and process improvement.

• Property assessment, property tax administration, exemption programs, and related business processes.

• Statutory interpretation and legislative and administrative rule processes.

• Quality assurance, internal controls, records management, and confidential information handling.

• Data collection, analysis, reporting, and performance measurement.

• Public service standards, stakeholder communication, and conflict resolution.

• Department personnel policies, applicable collective bargaining agreements, and employment requirements.

Skills in:

• Leading employees and providing direction through a subordinate manager.

• Setting priorities, delegating responsibilities, and monitoring results.

• Evaluating complex information and developing practical recommendations.

• Interpreting laws, rules, policies, and program requirements.

• Communicating technical or sensitive information clearly to varied audiences.

• Writing and reviewing policies, procedures, reports, and correspondence.

• Resolving conflicts and managing difficult employee or public interactions.

• Using Microsoft applications, databases, reporting tools, and program management systems.

You would be a great fit for this position if you:

• Establish clear accountability while preserving appropriate supervisory roles.

• Balance daily service demands with long-term program objectives.

• Make timely, consistent, and well-supported decisions.

• Recognize operational risks and implement appropriate corrective measures.

• Build effective working relationships across programs, offices, and agencies.

• Manage changing priorities and multiple deadlines.

• Maintain confidentiality and exercise discretion with sensitive personnel, financial, and tax information.

• Promote consistent, respectful, and responsive service to the public.

To be considered for any DOR position, applicants must complete and submit their application online and upload any required documents. Successful applicants are required to successfully pass DOR tax and background check(s). DOR is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply.

***This is an incomplete list of job duties. For a complete job description please contact Human Resources. (dorhr@mt.gov or 406-444-9858)

(All computer systems and tax guidelines will be trained on the job.)

REQUIRED APPLICATION MATERIALS

Please submit the following application material:

• Resume

• Complete state application

• Cover letter

Submissions incomplete or missing relevant materials will not be reviewed or considered. Materials submitted but not requested will not be considered in the selection process. When attaching documents, mark each as” relevant” to ensure they are viewable.

Applicant Pool Statement: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection.

Special Requirements

Eligibility for employment will be subject to the following:

• Criminal Background Check. Circumstances involving convictions will be reviewed

• Tax status must be current. Circumstances involving tax status issues will be reviewed

Working Conditions

• Work hours may exceed 40 hours from time to time, including weekends.

• Office environment.

• Lifting is infrequent, less than 15 pounds.