Program Quality Monitor

The Program Quality Monitor is a trainer/facilitator who works very closely with our Site Coordinators, Program Leaders, and training coordinators in burnishing skills so that we maintain the highest quality programs. Some of the topics you’ll train on regularly are behavior management, student engagement, delegating, and attendance retention. One of your key responsibilities is coaching and training frontline staff, many of whom may be new to working with students or managing staff. A patient, practical approach to problem-solving is critical.

A Program Quality Monitor may occasionally be called to work directly at a school site when a Site Coordinator is unavailable or needs extra support, managing all major functions of program quality and student experience. Because of the stakeholders you work with, your ability to be discreet and professional is essential.

Essential Functions:

• Provide onsite training to frontline staff on the core components of delivering a high-quality Arc program.

• Conduct in-person New Hire Orientation (NHO) trainings to ensure staff are prepared and supported as they begin their roles.

• Facilitate professional development courses in both in-person and virtual formats.

• Work across multiple program sites to provide leadership, coaching, and operational support. Assigned work locations may vary based on program and supervisory needs.

• Support the development of training materials, including research, writing, and presentation design.

• Manage administrative responsibilities for the training department as needed.

• Ensure program practices align with the California Expanded Learning Quality Standards.

• Manage the training department’s email account and online calendar.

• Train and coach staff on best practices for activity facilitation, student engagement, and positive behavior support.

• Demonstrate strong knowledge of age-appropriate classroom management, behavior strategies, and curriculum and activity planning.

• Participate in professional development opportunities to support ongoing learning and stay current on adult learning and training best practices.

• Conduct routine site visits to ensure 100% of sites are visited each semester.

Qualifications

 Required Knowledge, Skills, and Abilities: 

• 5 years of after school programming operations in a school setting or youth recreational facility and administration skills, preferred 

• 3 years in a supervisory role, leading a team of staff, preferred 

• Previous experience working in and adapting to a rapidly changing environment 

• Proficient in with Microsoft Office, Google Docs, and generally comfortable with new technology  

• Previous collaborating with multiple stakeholders – parents, students, staff, administrators  

• Strong, clear written and verbal communication skills 

• Proven ability to solve problems, make decisions, and resolve conflicts 

• Commitment to working toward the common goal of helping to provide experiential education to underserved young people at our various programs. 

 

Qualifications: 

• Ability to get around the region to which you are assigned (LA, SD or Imperial Valley)  

• Experience in working with ethnic and culturally diverse communities 

• Desire to work outdoors with students 

• Energetic, motivated, outgoing personalities strongly desired 

• 48+ College Units completed or Pass on CAPE 

• TB Test Clearance & Live Scan Clearance (Background check) 

• Bilingual preferred 

• Current CPR Certification – adult, child and infant

 

Physical Demands 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

• The employee is required to stand, walk, stoop or kneel, use hands to finger, handle or feel; and reach with hands and arms for the duration of their shift; occasionally they may be required to sit. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  

arc is an Equal Opportunity Employer.