PROGRAM MANAGER

Program Services
• Ensure high-quality food services, resident care, and staff-youth relationships.
• Oversee daily and weekly routines, enriching activity programming, and positive peer group dynamics.
• Implement effective behavioral management strategies, including discipline and limits.
• Facilitate regularly scheduled resident house meetings across all assigned facilities.

Household Issues
• Maintain clean, safe, and organized facilities with proper fire protection systems.
• Advocate for adequate furnishings, timely repairs, and maintenance.
• Ensure culturally relevant and aesthetically pleasing facility decorum.

Youth and Family Services
• Support and enhance casework with youth and families, emphasizing educational, health, and vocational services.
• Promote family-to-family engagement and mentor birth parents.
• Leverage community resources and partnerships to support youth and families during and post-discharge.
• Build effective relationships with agencies to ensure continuity of services.

Staff Development
• Participate in recruiting and selecting Child Care staff.
• Provide training and development opportunities for staff members.
• Directly supervise Senior Child Care Workers (CCWs) and oversee supervision of other CCWs.
• Lead weekly team meetings for assigned facilities.

Administrative
• Ensure compliance with City and State regulations.
• Maintain high-quality documentation and reporting practices.
• Manage program budgets and fiscal controls.
• Schedule Child Care staff and actively participate in management and program meetings.

Normative Issues
• Model and promote ethical, dependable, and accountable behavior among staff and residents.
• Foster a culture of teamwork and positivity while addressing and discouraging negative attitudes and behaviors.
• Perform other duties as assigned.

Qualifications Required:
• High School Diploma or GED. Bachelor’s Degree preferred
• Significant college-level coursework in Human Services.
• Demonstrated experience and success in children’s residential services.

• Valid NYS Driver’s License Required.

• Residence in or connection to the community served.
• Proficiency in the language(s) of the community’s major cultural groups.

This position requires successful completion of Therapeutic Crisis Management (TCI) training, which includes a written test and demonstration of the competency to perform physical restraints, as specified by the program and regulatory body. Additionally, staff must successfully complete all required TCI refreshers in order to maintain continued employment.