Program Manager, Principal

Requisition ID # 175187 

Job Category: Project / Program Management 

Job Level: Manager/Principal

Business Unit: Energy Delivery

Work Type: Hybrid

Job Location: Oakland; Alameda; Alta; American Canyon; Angels Camp; Antioch; Auberry; Auburn; Avenal; Avila Beach; Bakersfield; Balch Camp; Bay Point; Bear Valley; Belden; Bellota; Belmont; Benicia; Berkeley; Brentwood; Brisbane; Buellton; Burney; Buttonwillow; Calistoga; Campbell; Canyon Dam; Canyondam; Capitola; Caruthers; Chico; Clearlake; Clovis; Coalinga; Colusa; Concord; Concord; Corcoran; Cotati; Cottonwood; Cupertino; Daly City; Danville; Davis; Dinuba; Downieville; Dublin; Emeryville; Eureka; Fairfield; Folsom; Fort Bragg; Fortuna; Fremont; French Camp; Fresno; Fresno; Fulton; Garberville; Geyserville; Gilroy; Goodyear; Grass Valley; Guerneville; Half Moon Bay; Hayward; Hinkley; Hollister; Holt; Houston; Huron; Jackson; Kerman; King City; Lakeport; Lemoore; Lincoln; Linden; Livermore; Lodi; Loomis; Los Banos; Lower Lake; Madera; Magalia; Manteca; Manton; Mariposa; Martell; Marysville; Maxwell; Menlo Park; Merced; Meridian; Millbrae; Milpitas; Modesto; Monterey; Montgomery Creek; Morgan Hill; Morro Bay; Moss Landing; Mountain View; Napa; Needles; Newark; Newman; Novato; Oakdale; Oakhurst; Oakley; Olema; Orinda; Orland; Oroville; Palo Alto; Palo Cedro; Paradise; Parkwood; Paso Robles; Petaluma; Pioneer; Pismo Beach; Pittsburg; Placerville; Pleasant Hill; Pleasanton; Point Arena; Potter Valley; Quincy; Rancho Cordova; Red Bluff; Redding; Richmond; Ridgecrest; Rio Vista; Rocklin; Roseville; Round Mountain; Sacramento; Salida; Salinas; San Bruno; San Carlos; San Francisco; San Francisco; San Jose; San Luis Obispo; San Mateo; San Rafael; San Ramon; San Ramon; Sanger; Santa Cruz; Santa Maria; Santa Nella; Santa Rosa; Selma; Shaver Lake; Sonoma; Sonora; South San Francisco; Springville; Stockton; Storrie; Taft; Tracy; Turlock; Twain; Ukiah; Vacaville; Vallejo; Walnut Creek; Wasco; Watsonville; West Sacramento; Wheatland; Whitmore; Willits; Willow Creek; Willows; Windsor; Winters; Woodland; Yuba City

Department Overview

The Customer Delivery organization supports the business vision by delivering customers safe, reliable, and affordable electric and gas services in compliance with all applicable regulatory and internal requirements throughout the New Business Process. Customer Delivery supports both gas and electric operations through its customer project management, design and estimating, dependency, construction, and program management.

Position Summary

Supports the South Bay & Central Coast (SBCC) Service Planning Leadership Team.   Will have an openness to a feedback culture, a strong sense of curiosity and desire to learn and teach others, and a demonstrated ability to engage effectively with key stakeholders and influence others.  Responsible for developing and effectuating a customer strategy focused on strong customer partnerships, escalation mitigation, work prioritization, and customer experience. 

This role will resolve unique and complex customer, program and process problems, anticipating issues and developing innovative solutions in a collaborative manner to support the South Bay Central Coast Service Planning team. Requires strong analytical and various software skills to be successful.  The Program Manager may develop complex process tracking systems that have wide ranges of impact and application across multiple departments.

Position duties may include (but are not limited to):

• Develop an overarching customer strategy for SBCC Service Planning
• Translate customer and business needs into strategic programs to improve customer experience, operational performance, and business outcomes.
• Integrate regulatory requirements and cross functional program delivery into customer strategy
• Improve end to end customer experience for electric and gas service requests 
• Balance customer needs with engineering requirements, project complexity, resource capacity, budget, and regulatory obligations
• Define customer segments unique to SBCC and tailor service approaches to different project needs
• Identify pain points, delays, communication gaps and opportunities to simplify the process build strong working relationships with cross functional partners
• Re-imagine escalation management and mitigation
• Identify issues, escalations, problem solving and key stakeholder engagement to develop sustainable solutions.    

This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be within the PG&E Service Territory. 

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job.  The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.  Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.

Bay Minimum: $144,000
Bay Maximum: $244,000

&/OR

CA Minimum: $137,000
CA Maximum: $232,000

This job is also eligible to participate in PG&E’s discretionary incentive compensation programs. 

Job Responsibilities

• Leads cross functional projects or teams.
• Identifies new partners, technologies, and delivery channels.
• Develops and manages department expense budget. Regularly monitors expenses against forecast, providing explanation or justification for budget items and/or variances.
• Communicates project status to all stakeholders.
• Mentors and provides guidance to less experienced colleagues.
• Presents findings and makes recommendations to management.
• Works with all levels of management and senior leadership across functions to influence decisions.

Qualifications

Minimum:

• Bachelors Degree or equivalent experience
• Job-related experience, 10 years

Desired:

• Masters Degree in job-related discipline or equivalent experience
• PMI-Project Management Institute PMP-Project Management Professional certification