Program Manager PMO & Technology Delivery

Description

The Program Manager leads planning and delivery of IT integration and transformation projects for ICAT, including M&A system migrations (Microsoft 365 tenant-to-tenant, TMS and ERP integrations) and vendor-delivered projects. The role keeps schedules, risks, dependencies and vendor commitments visible and on track through the IT PMO's standards and reporting. The Program Manager works with IT, business and executive stakeholders and external partners, and reports to the VP of PMO & Technology Delivery

Essential Duties and Responsibilities

Program and Project Delivery

• Plan, schedule and manage IT projects from intake through go-live and hypercare, including milestones, dependencies and cutover plans.
• Lead M365 tenant-to-tenant migrations and other integration workstreams for acquired entities.
• Run project cadences: kickoffs, working sessions, steering updates and go/no-go reviews.

Governance, Risk and Reporting

• Maintain project plans, RAID logs and decision records in Monday.com using IT PMO standards.
• Prepare weekly status reports and executive summaries with clear health ratings, risks and decisions needed.
• Escalate risks, schedule slippage and scope changes to the VP of PMO & Technology Delivery.

Vendor and Partner Management

• Manage implementation partners and vendors against statements of work, scope, timelines and deliverables.
• Review SOWs and proposed schedules, and negotiate dates and scope with partners.
• Track vendor performance, escalate issues and keep records of commitments.

Stakeholder Collaboration

• Work with IT leadership, business owners, Legal and the Integration Management Office on sequencing and cross-functional dependencies.
• Coordinate resourcing and capacity with technical teams and business leads.
• Perform other duties, as assigned.

Requirements

Qualifications & Skill Requirements

• Bachelor’s degree required (Information Systems, Business or related field); advanced degree preferred.
• 7+ years of experience managing technology projects or programs.
• Preferred qualifications and skills include:
• PMP or equivalent certification
• Experience with M&A integration or system migrations (M365, ERP, TMS)
• Experience managing implementation partners and SOWs
• Experience in logistics or supply chain technology
• Monday.com or similar work-management tools
• Intermediate skills with Microsoft Office products

Key Competencies

• Ability to plan and effectively set priorities for implementation and deadlines
• Excels at meeting deadlines and demonstrates strong time management.
• Natural ability to multi-task in a fast-paced work setting with a strong attention to detail
• Strong communication skills, including executive-level written reporting.
• Ability to work well across a diverse workforce and with external partners.
• Proven analytical and problem-solving skills in a time-sensitive, logistics environment
• Ability to be flexible as priorities shift
• Consistent in follow-up and follow-through
• Credible with a high level of personal integrity
• Adaptive to ICAT’s core values

Physical Demands and Work Environment:

• Most work is performed indoors in an office setting
• Flexible approach to work, due to clients needs and project support requirements
• Regularly use hands to type, handle, or feel
• Required to use close vision, distance vision, color vision, peripheral vision, depth perception and have the ability to focus
• Must have clear, easy to understand oral communication ability
• Ability to push, pull, lift, carry, or maneuver weights up to 20 pounds
• Ability to sit for prolonged periods. May occasionally need to stoop, climb, or squat

Supervisory Responsibilities: No

Travel Requirement: Yes, up to 10%

Some travel required (by air and/or car) to support multi-site, national operations.

Location: Remote

Salary Range: $131,325 - $154,500