Program Manager 4
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Key details
- Location
- India
- Work style
- Onsite
- Level
- Senior
- Function
- Product / Program management
- Focus area
- other
- Posted
- 1w ago
Skills
About the role
This role will lead complex technical programs, establishes scope and milestones, improves cross-team processes, automates reporting, and acts as a technical liaison across stakeholder teams.
Primary Responsibilities
Program Ownership
Lead one or more major GPU Cluster Health domains such as strategic customer availability, partner repair execution, RMA/spares governance, data/reporting framework, repair workflow improvement, or engineering platform tooling.
Translate availability gaps into structured programs with scope, owners, milestones, KPIs, risks, dependencies, and executive-ready status.
Drive weekly operating rhythm for assigned domains, including KPI review, blockers, escalations, decisions, and follow-through.
Customer and Horizontal Leadership
Support the vertical/horizontal TPM model by owning either a customer vertical or a horizontal functional area.
For vertical ownership, lead availability and repair strategy for assigned strategic customers and customer clusters.
For horizontal ownership, lead cross-cutting programs such as NVIDIA/AMD partner tracking, SDE/SRE tooling, RMA/spares feedback loop, SOP tracking, or metrics/reporting framework.
KPI Definition and Governance
Define KPI measurement methods for repair health, including cluster availability, unavailable-host backlog, repair cycle time, repair success rate, reopen rate, spare availability, RMA loop performance, partner responsiveness, and SLA/SLO adherence.
Drive consistent reporting standards across TPMs and support teams.
Identify trends across multiple workstreams and convert them into prioritized corrective actions.
Cross-Functional Execution
Partner with India, Morocco, and Mexico SDE/SRE teams to identify tooling and first-level support needs.
Prioritize tooling requirements that reduce manual repair coordination, improve triage, automate reporting, or accelerate repair handoffs.