Professional, Product Support
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Key details
- Location
- India
- Work style
- Remote
- Level
- Mid level
- Job type
- Full-time
- Experience
- 3–5 yrs
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 14h ago
Skills
About the role
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Professional, Product Support based in India.
We are looking for a skilled Product Support professional to support and maintain a large-scale PeopleSoft Financial Management 9.2 environment operating across multiple countries. In this role, you will play a key part in ensuring system reliability, business continuity, and the smooth execution of critical financial operations. You will provide both functional and technical support, troubleshoot complex production issues, and collaborate with finance, accounting, and IT teams. You will also contribute to system enhancements, integrations, automation, and performance optimization. The position offers exposure to enterprise financial systems and third-party applications in a dynamic, globally connected environment. Your expertise will directly support accurate financial processes, successful month-end closings, and continuous operational improvement.
Accountabilities:
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Provide production support for PeopleSoft Financial Management 9.2, investigating and resolving complex issues across financial modules and associated third-party applications.
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Monitor system performance, data integrity, user experience, and scheduled batch processes to identify potential problems and prevent operational disruptions.
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Manage incidents according to business priorities and service-level agreements, performing root cause analysis and implementing permanent solutions to prevent recurring issues.
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Review, test, and implement system configuration changes, including security settings, application updates, and onboarding of new business entities.
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Support critical financial activities, particularly month-end and quarter-end closing processes, ensuring system availability and timely resolution of business-impacting issues.
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Collaborate with finance and accounting stakeholders to gather requirements, conduct gap analyses, assess business and technical impacts, and translate needs into functional specifications.
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Contribute to system enhancements, new module implementations, integrations, and functionality rollouts across multiple business units and geographical regions.
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Design and execute user acceptance testing, regression testing, test scenarios, and data validation activities to ensure the quality and reliability of system changes.
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Use SQL, PSQuery, and other analytical tools to investigate data discrepancies, troubleshoot technical issues, and support system performance assessments.
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Develop and maintain functional specifications, technical documentation, process guides, and end-user training materials.
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Provide expert guidance to business users, support knowledge transfer, and mentor junior team members and colleagues across IT functions.
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Collaborate with Oracle support teams and third-party vendors to resolve technical issues and evaluate new functionalities.
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Identify opportunities to improve operational efficiency through automation, process optimization, predictive monitoring, and emerging technologies, including generative AI.
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Support escalated critical incidents, working closely with Level 2 and higher technical support teams to ensure timely resolution.
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Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related discipline.
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3–5 years of experience supporting PeopleSoft Financial Management 9.2 within an enterprise IT environment.
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Strong functional knowledge of PeopleSoft Financial and Supply Chain Management (FSCM) 9.2 modules and production support methodologies.
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Hands-on experience with system monitoring, incident management, troubleshooting, and root cause analysis.
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Proficiency in SQL and PSQuery for data investigation, system analysis, and rapid issue resolution.
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Good understanding