Production Team Lead

Accountabilities:

As Production Team Lead, you will manage the day-to-day performance of the sourcing team while remaining actively involved in operational execution. You will be responsible for maintaining delivery standards, resolving production challenges, and improving workflows. Your key responsibilities will include:

• Lead, mentor, and develop a team of sourcing specialists through regular one-on-one meetings, training, and performance coaching.

• Manage daily team activities and ensure consistent adherence to standard operating procedures for order tracking and fulfillment.

• Conduct regular audits of platform communications and identify issues that could negatively affect the customer experience.

• Monitor the global order pipeline, identify potential bottlenecks, and take immediate action to protect on-time delivery.

• Serve as the first point of escalation for complex order exceptions, quality control failures, and factory delays.

• Independently investigate and resolve operational issues while keeping relevant stakeholders informed.

• Evaluate manufacturing partners and allocate production to reliable suppliers capable of meeting quality and delivery expectations.

• Analyze operational data and recurring delays to identify root causes and implement sustainable process improvements.

• Manage order trackers, operational workflows, and daily sourcing activities alongside team leadership responsibilities.

• Work closely with Sales, Design, and Customer Support teams to improve cross-functional communication and streamline order execution.

• Monitor team performance against key performance indicators and operational standards.

• Share operational insights and improvement recommendations that can inform broader business processes, workflows, and product development.

Requirements:

The ideal candidate is an accountable and adaptable operational leader with a strong background in manufacturing, supply chain management, or product sourcing. You should be comfortable combining people management with hands-on execution and making independent decisions in a fast-moving environment. Key qualifications include:

• At least 3 years of direct experience in manufacturing, supply chain management, or product sourcing.

• Proven experience managing, training, and evaluating a team, including conducting one-on-one meetings and managing performance against KPIs and SOPs.

• Demonstrated ability to independently resolve order exceptions, factory delays, and quality control issues.

• Experience managing operational workflows and tracking tools, including order trackers and ERP systems.

• A hands-on approach and willingness to manage daily operational details rather than focusing exclusively on strategic responsibilities.

• Excellent professional-level English proficiency (C1/C2), with clear, concise, and effective written and verbal communication.

• Strong analytical thinking, business judgment, and problem-solving capabilities.

• Exceptional ownership and accountability, with the ability to take responsibility for outcomes and drive issues through to resolution.

• Adaptability and openness to direct, constructive feedback, with the ability to adjust quickly to changing priorities.

• Strong organizational skills and the ability to work independently without extensive supervision.

• A disciplined, self-motivated approach suited to a full-time, dedicated independent contractor engagement.

• Reliable remote working infrastructure, including a high-performance computer, noise-canceling headset, and stable, high-speed internet connection.

The following qualifications would be an advantage:

• Fluency in Mandarin to facilitate communication with China-based sourcing teams and manufacturing partners.

• Experience implementing process improvement methodologies such as Lean or Six Sigma.

• Data analysis and dashboard development skills, particularly for monitoring operational metrics such as on-time delivery.

Benefits:

• Fully remote working opportunity with global flexibility.

• Full-time, exclusive independent contractor engagement.

• Flexible and competitive compensation based on experience, responsibilities, and measurable impact.

• Direct access to senior leadership and opportunities to contribute to operational and strategic decisions.

• High level of autonomy and ownership in a growing international business.

• Opportunity to influence product development, operational workflows, and company strategy through practical insights.

• Fast-paced environment with opportunities for professional development and career progression.

• Collaborative international team with cross-functional exposure.