Product Replacement Administrator

Product Replacement Administrator

Location: Bedworth

Contract Type: Part-time - 20 hours per week, 9:00 - 13:00 Monday to Friday. Permanent

At Domestic & General, we’re passionate about helping customers when they need us most. We’re looking for a Product Replacement Administrator to join our Service team and help ensure customers receive a smooth, efficient experience when their product needs replacing.

The Role

You’ll manage a variety of administrative and customer service activities across the end-to-end product replacement journey. From processing settlements and vouchers to speaking with customers and coordinating with suppliers, you’ll play an important part in keeping replacement cases moving and delivering positive customer outcomes.

Working closely with colleagues, repair agents, suppliers and other internal teams, you’ll make sure cases are handled accurately, efficiently and within agreed service levels

What you’ll be doing:

• Managing administration across the product replacement process, ensuring cases are progressed accurately and efficiently.
• Processing product write-offs, cash settlements, vouchers and related transactions.
• Responding to customer and stakeholder enquiries by phone and email, resolving queries or escalating where appropriate.
• Keeping customer records and internal systems accurate and up to date.
• Working with suppliers, repair agents and internal teams to keep replacement cases moving and customer expectations managed.
• Identifying and escalating service issues, risks and opportunities to improve processes or the customer experience.

About You

You’ll be comfortable working in a busy operational environment where accuracy, customer service and organisation are important. You’ll need to be able to manage competing priorities, use your judgement to resolve customer queries and know when a more complex or exceptional case needs escalating.

You’ll also enjoy working collaboratively with colleagues and external partners and be someone who takes ownership of delivering a reliable service for customers.

Working for us, works for you

• Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.
• Work-Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends

The culture at Domestic at General is creative, fast-moving and exciting as we’re going through a period of transformational change where customers are at the heart of everything we do… do not miss out on an opportunity to be part of both our culture and growth, apply now!

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.