Product Quality & Client Enablement Officer

About The Company

Power Financial Wellness is a fast-growing financial wellness fintech platform committed to improving the financial health of workers across Africa. We partner with employers, gig platforms, banks, lenders and SACCOs to deliver a holistic suite of financial services including earned wage access, savings and investment options, credit and loans, and insurance directly to employees and underserved workers.

Our mission is to empower individuals to live with dignity and control over their financial lives, reduce financial stress and unlock better financial outcomes. We achieve this by embedding tailored financial tools and support into the workplace, creating solutions that are affordable, accessible, and easy to use.

Founded in Nairobi and backed by venture capital, Power is scaling rapidly across sub-Saharan Africa and beyond, striving to make financial wellness a reality for all workers whether in formal employment or the informal economy.

Role Summary
The role supports software quality and smooth client delivery through manual regression testing, test automation, and defect management. Working under the QA Lead’s direction, the role maintains test cases aligned with functional requirements and acceptance criteria, expands automation coverage, and supports UAT and release readiness. It also serves as the primary contact for designated clients and partners, clarifying requirements, delivering training, resolving queries, and providing day-to-day operational support to the business team.

Key Responsibilities

Product Testing and Quality Assurance

• Execute manual regression testing for each release and clearly communicate test results, defects, and outstanding risks.
• Author, maintain, and execute test cases aligned with the Functional Requirements Document (FRD) and acceptance criteria.
• Reproduce, isolate, and document bugs with clear steps, supporting evidence, and expected versus actual results.
• Work with the QA and development teams to follow up on defects, retest fixes, and confirm resolution.
• Build, maintain, and improve automated tests, contributing to increased coverage under the QA Lead’s direction.

Client Enablement and Delivery Support

• Serve as the primary point of contact for designated clients and partners, coordinating responses and escalating issues to the appropriate teams.
• Engage client teams to understand and clarify requirements, address queries, and support smooth delivery.
• Support client UAT for different countries, including reproducing escalated issues, coordinating defect triage, and communicating progress.
• Deliver product training and guidance, and support client queries during UAT and releases.
• Maintain clear training materials, user guidance, and frequently asked questions as product features evolve.

Business and Operational Support

• Respond to day-to-day business queries and provide operational support to the business team.
• Track open queries and action items, coordinate follow-ups, and keep relevant stakeholders informed.
• Share recurring client issues and feedback with the product and QA teams to inform improvements.
  
  
  

What We Are Looking For: Experience & Skills

Essential:

• 1–3 years of relevant experience in software quality assurance, product support, client enablement, technical support, or a related role.
• Basic understanding of software testing principles, including test cases, regression testing, defect reporting, and UAT.
• Strong analytical and problem-solving skills, with attention to detail when investigating issues and validating results.
• Ability to interpret functional requirements and acceptance criteria and translate them into clear test scenarios.
• Strong client service and relationship management skills, including the ability to deliver training and manage queries professionally.
• Good organisational and follow-up skills, with the ability to balance testing, client requests, and operational priorities.
• Ability to collaborate with QA, development, product, and business teams, and willingness to learn new tools and processes.
• Willingness and ability to travel to client and partner locations within Kenya and internationally, as required.
• Excellent written and verbal communication skills, with the ability to explain product functionality and technical issues clearly to different audiences.
  
  

Preferred:

• Experience in manual testing and test automation within the banking or fintech sector.
• Hands-on experience with test automation tools 
• Experience supporting client onboarding, product training, UAT, or software releases.
• Familiarity with defect tracking and test management tools.

What Success Looks Like

• Release testing is completed on time, with clear test coverage and accurate defect reporting.
• Automated test coverage grows, and existing tests remain reliable and up to date.
• Clients receive clear training, timely responses, and consistent follow-up on issues.
• Business queries and operational requests are documented, resolved, or escalated appropriately.