Product Deployment Engineer, gTech Ads LCS (English, Mandarin)
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Skills
About the role
About the job
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
As a Product Deployment Engineer, you will work closely with our sales teams and customers to understand their priorities and business objectives to architect technical solutions on top of the Google advertising ecosystem. You will drive executive-level customer interactions and discover relevant problems. You develop and apply your deep expertise of Google advertising products to solve customer marketing objectives independently. You understand customer tech infrastructure and Google product and systems to design solutions that integrate seamlessly with the customer ecosystem.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Engage with external clients and internal sales stakeholders to identify customer business objectives and marketing objectives through a consultative approach.
- Lead client meetings to explore opportunities for Technical and Media engagements which help our customers achieve their business objectives.
- Develop deep expertise of the Google Advertising Products, Customer Infrastructure and our current gTech Ads solutions offerings to be able to consult on or architect technical and media solutions on top of them to meet customer needs.
- Lead complex multi-quarter projects by collaborating closely with cross functional internal and external teams to ultimately lead to customer wins and Google Ads business outcomes.
- Lead planning and quarterly business reviews for LCS pod(s) to plan and govern the progress on gTech Ads service delivery and business enablement.
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 3 years of experience troubleshooting technical issues for internal/external partners or customers.
- Experience in either system design or reading code (e.g., Java, C++, Python).
- Ability to communicate in English and Mandarin fluently to support regional business and clients.
Preferred qualifications:
- Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
- 5 years of experience with data analysis and SQL/MySQL.
- 5 years of experience in a customer-facing role.
- Familiarity with the advertising industry and technologies especially in the areas of Ad Tech measurement, tagging analytics, attribution.
- Ability to absorb technical concepts and effectively communicate them to a non-technical audience.
- Bachelor’s degree or equivalent practical experience.
- 3 years of experience troubleshooting technical issues for internal/external partners or customers.
- Experience in either system design or reading code (e.g., Java, C++, Python).
- Ability to communicate in English and Mandarin fluently to support regional business and clients.