Pokeberry Retail Attendant - [PTS] Dollywood's DreamMore Resort & Spa - Part Time Seasonal

This position provides excellent customer service to guests at Dollywood's DreamMore Resort and encourages merchandise purchases to enhance The Dollywood Experience. This is to be done in a manner consistent with the values and mission of The Dollywood Company.

Summary of Essential Functions and Responsibilities

• Must have proficient knowledge of all products/services available for sale to our guests
• Must be able to perform to standard Merchandise Selling Skills and guest interactions
• Operates cash register/POS system in an efficient manner not to impeded guest experience and follow all policy and procedures as outlined by Dollywood and Sales Audit
• Ensures all available inventory is stocked on the selling shelves and fully stocked nightly at close and prior to opening. Host must also follow all policy and procedures relating to Inventory Control
• Assists in the maintenance and daily operation of the shop by ensuring location cleanliness and display preparation functions are up to Dollywood standards
• Represents Dollywood in a positive manner by being friendly and courteous to guests. Ensuring 100% satisfaction with their park experience
• Gets along with guests and co-workers while exhibiting a positive and personable disposition
• Communicates to Immediate Supervisor current needs of product ordering, equipment, functional supplies, or any issues preventing host from meeting company expectations
• Adheres to all Merchandise safety Guidelines. Reports any safety issue to their immediate supervisor immediately
• Supports immediate supervisor with words, behavior and actions that are in alignment to attain locations budgeted Sales and Profit
• Follows all Merchandise Operational Policies and Procedures effectively
• Ensure they are to date on all company and divisional communications through communication boards and binders
• Supports and exhibits behaviors that are in alignment with our Company Vision, Mission and Core Values
• Protects the privacy and security of guests and coworkers, including PCI compliance

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be 15 years of age or older

• Basic math skills
• Understand basic calculator and cash register/POS system
• Comprehend instructions and retain information
• Prior cash handling experience preferred
• Prior sales experience preferred

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast-paced environment

• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays

• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals

• Able to comprehend instructions and retain information

• Able to perform duties consistent with creating a safe and secure environment for hosts and guests

• Able to be flexible to handle frequent changes in priorities

Physical Requirements | Environmental Conditions

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs (if JD lists another weigh such as 25, 75, 100 etc. update the 50 above to reflect what is reflected) utilizing company’s safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods.

  The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.