PHLEBOTOMY SUPERVISOR

POSITION SUMMARY:
Responsibilities include but are not limited to:

Phlebotomy Supervisor is primarily responsible for supervising the phlebotomists in accordance with Core Laboratory and Dameron Hospital Association policies, procedures, and standards. The Phlebotomy Supervisor is additionally responsible for administering the basic supervisory functions of planning, organizing, leading and controlling to assist the Core Laboratory in the successful and efficient attainment of Dameron Hospital Association patient care goals. Must be able to perform jobs in all patient care and operational areas subject to reasonable accommodations, also be able to employ all mandatory safety devices and procedures. Must participate in the Respiratory Protection Program, which may include the wearing of a respirator. This is a non-union position.

ESSENTIAL JOB FUNCTIONS:

Performs All Administrative Responsibilities

• Participates in the development of the annual budget and plays an active role in the financial management of the phlebotomy department. Responsible for preparing monthly budget variances and for adjusting future resources utilization to ensure that statistical and economic forecasts for their areas of the location are consistently attained.
• Works cooperatively and effectively with other members of the Core Laboratory Management team accepting and evaluating criticisms, complaints and suggestions as opportunities to improve service.
• Constantly supports the Core Laboratory and Dameron Hospital in providing good quality patient care and attaining mutual goals and objectives.
• Administers and monitors the CareFusion SCV equipment and supplies. Provides training and competency.
• Administers PYRAMIS management system and monitors the ECG department equipment and supplies. Provides training and competency.
• Works cooperatively and effectively with the Administrative Director in monitoring the phlebotomy quality process

Performs All Supervisory Responsibilities

• Maintains a competent and productive team of phlebotomy staff that follows Core Laboratory and service standards.
  1. Work with the Core Laboratory Administrative Director and Human Resources in recruiting staff of employees with acceptable entry-level phlebotomy ability.
  2. Insure that venipunctures are carried out according to Core Laboratory, Dameron Hospital Association, and California Department of Public Health Laboratory Field Services standards.
  3. Makes sure that protocols are followed for Phlebotomy, rounds are completed on time, redraws are expedited.
  4. Assists in maintaining efficient workflow that achieves satisfactory turn-around-times and efficient use of personnel.

• Oversees the day-to-day operation issues as they relate to human resources management (performance, attendance, harmony with the group). Consistently monitors daily output of each employee and ensures that all employees are producing to at least the minimal expectations with regard to quantity and quality venipunctures. This is to include making sure that all specimen collections are completed by the phlebotomists.

1. Effectively functions as a liaison between the core laboratory, nursing units and medical staff to ensure harmonious intra and inter departmental cooperation.

• Provides leadership by providing training, feedback, constructive criticism, coaching and counseling when warranted. Participates in the annual review process by maintaining notes on individual’s performance throughout the year and constructing fair, effective, unbiased and factual reviews through online PARAPAS program.

1. Supervises staff in a firm, fair and consistent manner.
2. Maintains high quality productivity and morale by performing and communicating in a professional manner.
3. Consistently provides answers/solution to employee grievances within an appropriate timeframe and does not allow issues to reach hospital administration level, unless unavoidable.

• Schedules employees, approves time at the end of each two-week pay period, and approves overtime and time off. Evaluates reasons for overtime and acts accordingly to maintain overtime levels at or below target by adjusting schedules as necessary
• Participates in the development of the annual budget and plays an active role in the financial management of the phlebotomy department. Responsible for preparing monthly budget variances and for adjusting future resources utilization to ensure that statistical and economic forecasts for their areas of the location are consistently attained.
• Works cooperatively and effectively with other members of the Core Laboratory Management team accepting and evaluating criticisms, complaints and suggestions as opportunities to improve service.
• Constantly supports the Core Laboratory and Dameron Hospital in providing good quality patient care and attaining mutual goals and objectives.
• Monitors inventory and assist Phlebotomy Leads in making sure supplies are ordered. Maintains efficient system for ordering so appropriate stocks are maintained working closely with Central Supply.
• Administers and monitors the CareFusion SCV equipment and supplies. Provides training and competency.
• Administers PYRAMIS management system and monitors the ECG department equipment and supplies. Provides training and competency.

Performs All Supervisory Responsibilities (continued)

• Monitors inventory and assist Phlebotomy Leads in making sure supplies are ordered. Maintains efficient system for ordering so appropriate stocks are maintained working closely with Central Supply.
• Does phlebotomy orientation with new ED staff, general orientation for new Nursing Department hires, or when needed in other departments throughout the hospital.
• Coordinates Phlebotomy student training.
• Demonstrates and supports the integrated automated Core Laboratory operations and its mission to provide patient test information accurately and efficiently to the caregivers of the hospital, which impacts value base purchasing.
• Demonstrates and supports working with the hospital and the Core Laboratory in raising efficiency, productivity, and reducing operating cost and waste.

Human Resources/Performance Improvement / Information Management

• Maintains awareness and participates in Continuous Quality Improvement (CQI) to ensure a safe patient environment.
• Attends and actively participates in team conferences and staff meetings, as assigned.
• Participates actively in orientation of new employees and on-the-job training of assigned personnel, as assigned.
• Adheres to all Dameron Hospital Association policies and procedures including but not limited to, the hospital Code of Conduct and Corporate Compliance Program, safety rules, Joint Commission standards, California Department of Public Health (CDPH) regulations and any other regulatory agency.
• Provides methodology for dissemination of information providing opportunities for discussions of division problems, and orientation of new projects or procedures, as assigned.
• Performs all tasks demonstrating service excellence to both staff and customers.
• Demonstrates, supports, and models the mission, vision, values and code of conduct for Dameron Hospital Association.
• Communicates appropriately and effectively to support the department mission.

NON-ESSENTIAL JOB FUNCTIONS:

• Willingly performs other duties as assigned or requested.

Qualifications

Education:

• High School diploma or higher with equivalent experience demonstrating abilities.

Experience:

• Prefer 3 to 5 years previous supervisor experience demonstrating increased responsibility directly related to phlebotomy operation and management.
• Hospital phlebotomy experience preferred.
• Computer experience required.
• Very strong organizational and personnel skills experience preferred.

Licenses/Certificates:

• Phlebotomy license issued by the California Department of Public Health Laboratory Field Services.
• Current BLS Certification required.