Personal Banker-Inbound_BRANCH BANKING_0466_4575_1026599
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Key details
- Location
- Delhi, DL, India
- Work style
- Onsite
- Level
- Entry level
- Job type
- Full-time
- Experience
- 0–5 yrs
- Function
- Finance & Accounting
- Focus area
- other
- Posted
- 2d ago
Skills
amlcash handlingcash managementcross-sellingcustomer servicekycrelationship managementstakeholder management
About the role
JD
Personal Banker – Inbound (Branch Banking Service)
Role Purpose
The Personal Banker - Inbound is responsible for managing branch-based customer servicing, transaction processing, and cross-selling of banking products while ensuring operational excellence, compliance, and a superior customer experience.
Key Responsibilities
Customer Service
- Act as the first point of contact for walk-in customers.
- Handle customer queries related to accounts, deposits, payments, and banking services.
- Deliver a seamless and high-quality customer experience.
Transaction Processing
- Process cash and non-cash transactions accurately.
- Handle:
- Cash deposits and withdrawals
- Demand Drafts (DD)
- Cheque transactions
- Account servicing requests
- Ensure adherence to operational processes and turnaround times (TAT).
Sales & Cross-Selling
- Identify customer needs and recommend suitable banking solutions.
- Cross-sell:
- Savings Accounts
- Fixed Deposits
- Insurance Products
- Debit and Credit Cards
- Other Retail Banking Products
Operations & Compliance
- Ensure compliance with bank policies and regulatory requirements.
- Maintain transaction records and documentation.
- Follow KYC, AML, and operational guidelines.
Required Skills
- Customer Service Orientation
- Banking Operations Knowledge
- Cash Handling Experience
- Sales & Cross-Selling Ability
- Relationship Management
- Strong Communication Skills
- Attention to Detail
- Problem-Solving Skills
Ideal Candidate Profile
- Experience in branch banking, customer service, teller operations, or retail banking sales.
- Strong understanding of banking operations and customer servicing.
- Ability to balance operational responsibilities with sales and cross-selling targets.
- Good interpersonal and stakeholder management skills.
Role: Personal Banker - Inbound (Branch Banking Service)
Function: Branch Banking / Customer Service / Operations & Sales
Experience Level: 0 to 5 Years (preferred in Banking/Financial Services)
- Manage cash and non-cash transactions efficiently and accurately.
- Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
- Provide general banking information and resolve customer queries promptly.
- Maintain high standards of speed and accuracy in all transactional processes.
- Identify and promote cross-selling opportunities for other banking products and services.
- Ensure a positive and professional customer experience to foster loyalty and referrals.