Payroll Support Specialist

The Payroll Support Specialist is responsible for assisting our Payroll Team and Operations Team across all Platforms to ensure accurate and timely processing of various payroll functions for all associates. This includes working with dealership personnel to validate that payroll information is correct in our Time Management System, all tickets are answered in a timely manner in our Solar Winds system and provide excellent support to all team members in our dealerships on company policy and procedures to ensure all data and processing is compliant with key controls.

Duties/Responsibilities

Monitor Solar Winds queue, assign tickets as needed, and troubleshoot payroll and WFM issues
Reassign PTO policies to employees returning from LOA
Process supervisor updates based on manager change report
Acts as a backup to approve time and pull time files for Weekly and Semi-Monthly payrolls for our WFM system admin when they are not available
Support functions

Set up new employees in Dayforce
Work with the dealerships to resolve payroll issues and concerns
Monitor time code appropriation and confirm with HR and managers
Monitor timesheet errors and work with managers to correct issues with PTO
Assist managers with WFM processes


Receive and distribute all incoming mail items including but not limited to Garnishments and VOEs
Answer questions and assist with issues related to pay and payroll for all associates
Other responsibilities that may be assigned by you supervisor
Performs other related duties to benefit the mission/vision of the organization


Education & Experience

Acute attention to detail, process and organization
Intermediate Excel and MS Office skills
Excellent customer service and communication skills
Ability to work at a fast pace with a high degree of accuracy
Must adhere to strict deadlines
At least 2 years in Customer Service/Support role
Commission experience a plus

Pay and Recognition:

Weekly pay
Paid holidays & paid time off
Paid training
Stock Awards (select management and front-line team member’s eligible)

Insurance / Retirement:

Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Paid Parental Leave
Health savings
Flex spending accounts (tax free)
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match

Learning, Tuition Assistance and Career Development:

Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

Student loan relief resources
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives, which includes paid volunteer hours
Aggressive Employee referral program with bonus opportunities

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