Payments Analyst
Martinsville, VA, United States23h ago
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Key details
- Salary
- $29K–$46K/yr
- Location
- Martinsville, VA, United States
- Work style
- Onsite
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- 23h ago
Skills
customer servicegeneral ledgermicrosoft office
About the role
SUMMARY:
The Payments Analyst is responsible for the processing of payments, Automated Clearing House (ACH) processing, and Debit Card support including dispute processing.
ESSENTIAL JOB FUNCTIONS:
Preform Debit Card reconcilement
Resolve Debit Card posting exceptions
Process Debit Card disputes
Analyze and track debit card disputes from cardholders claiming errors; this may include transaction research (bank systems' data and contacting merchants), creating general ledger entries, letter creation and mailing to cardholders, and following compliance requirements of Regulation E, Visa, and suspicious activity reporting
Process charge-backs and merchants' re-presentments
Process ACH disputes
Replace Compromised Cards, identifying inactive cards for possible closing
Assist associates and cardholders with Debit Card support including disputes or card-troubleshooting
JOB REQUIREMENTS:
High school diploma or equivalent required
Prior bank operations experience preferred
KNOWLEDGE/SKILLS REQUIRED:
Intermediate customer service skills
Intermediate verbal and written communication skills
Basic problem-solving skills
Basic organizational skills
Basic understanding of debits, credits, and general ledger accounts
Basic banking knowledge
Basic knowledge of National Automated Clearing House Association (NACHA) rules
Basic knowledge of Regulation E (“Reg E”), Regulation Z rules and procedures
Basic proficiency with Microsoft Office
PHYSICAL AND MENTAL QUALIFICATIONS:
Standing, walking, bending and stooping required
Must be able to sit at a desk for long periods of time and use a computer
Must be able to occasionally move or lift up to 10 pounds
May be asked to work supplemental hours periodically
Limited travel required occasionally during and after business hours
Hourly Pay Range: $14.10 - $22.06 per hour
Benefits: Eligible associates may participate in Carter Bank's benefits package, including medical, dental, vision, life insurance, disability coverage, other voluntary benefits, 401(k), paid time off, and paid holidays.
The Payments Analyst is responsible for the processing of payments, Automated Clearing House (ACH) processing, and Debit Card support including dispute processing.
ESSENTIAL JOB FUNCTIONS:
Preform Debit Card reconcilement
Resolve Debit Card posting exceptions
Process Debit Card disputes
Analyze and track debit card disputes from cardholders claiming errors; this may include transaction research (bank systems' data and contacting merchants), creating general ledger entries, letter creation and mailing to cardholders, and following compliance requirements of Regulation E, Visa, and suspicious activity reporting
Process charge-backs and merchants' re-presentments
Process ACH disputes
Replace Compromised Cards, identifying inactive cards for possible closing
Assist associates and cardholders with Debit Card support including disputes or card-troubleshooting
JOB REQUIREMENTS:
High school diploma or equivalent required
Prior bank operations experience preferred
KNOWLEDGE/SKILLS REQUIRED:
Intermediate customer service skills
Intermediate verbal and written communication skills
Basic problem-solving skills
Basic organizational skills
Basic understanding of debits, credits, and general ledger accounts
Basic banking knowledge
Basic knowledge of National Automated Clearing House Association (NACHA) rules
Basic knowledge of Regulation E (“Reg E”), Regulation Z rules and procedures
Basic proficiency with Microsoft Office
PHYSICAL AND MENTAL QUALIFICATIONS:
Standing, walking, bending and stooping required
Must be able to sit at a desk for long periods of time and use a computer
Must be able to occasionally move or lift up to 10 pounds
May be asked to work supplemental hours periodically
Limited travel required occasionally during and after business hours
Hourly Pay Range: $14.10 - $22.06 per hour
Benefits: Eligible associates may participate in Carter Bank's benefits package, including medical, dental, vision, life insurance, disability coverage, other voluntary benefits, 401(k), paid time off, and paid holidays.