Payment Support Specialist
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Key details
- Location
- Wichita, KS, United States
- Work style
- Onsite
- Job type
- Full-time
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 1h ago
Skills
customer service
About the role
Job Overview: The candidate for this position will be responsible for supporting the Bank’s internal and external customers through daily involvement in payment operations.
The candidate will be responsible for:
- Supporting the bank’s Automated Clearing House (ACH) functions.
- Incoming and outgoing ACH files; performing daily wire functions, including processing outgoing wire requests from branches, internal departments and commercial online banking.
- Posting incoming wires.
- Serving as telephone and email support to other bank employees, and performing other account maintenance.
- Preparing and/or reviewing daily reports; processing ACH disputes; ensuring the department adheres to regulatory guidelines.
Requirements for the position include:
- High school diploma or equivalent
- Excellent customer service skills
- The ability to work independently
- Strong written and verbal communication skills
- The ability to work late and/or flexible hours
Preferred qualifications for the role include:
- Bachelor’s degree in a business related field
EEO/Veterans/Disabled