Patient Services Representative II (Temporary)

Description

Do you want to help people see better, look better, and feel better?

We are seeking applicants for the temporary full-time position of Patient Services Representative to join our front desk team. In this role, you will be responsible for accurately managing patient accounts and performing patient admission and registration functions in accordance with established policies and procedures.

ABOUT EYE-Q

Consistently ranked one of the top ten “Best Companies to work for in Central California” since 2006, EYE-Q Vision Care proudly serves the California Central Valley. We are a fast-paced, highly complex practice and offer several specialty services to our patients. Our team of ophthalmologists, optometrists, and professional support staff handle all aspects of eye/vision care, from general exams to complex surgeries. We are looking for individuals who are enthusiastic, energetic, and passionate about providing excellent care to our patients while treating fellow coworkers with dignity and respect.

WHAT YOU'LL DO:

• Greet patients and visitors in a courteous, professional, and customer-focused manner
• Intake patient requests for forms (DMV, etc.) and medical record requests and direct them to the appropriate staff
• Triage walk-in patients and schedule appointments as appropriate
• Cover both check-in and check-out functions
• Ensure insurance has been verified
• Collect outstanding and new balances
• Post payments collected to practice management system and balance daily
• Acquire estimates and quotes for uninsured patients from coding staff
• Schedule appointments for return visits as applicable

SCHEDULE: Monday-Friday; occasional Saturday half-days may be required.

WHAT WE OFFER:

• Competitive pay
• Mileage reimbursement
• Paid sick time
• Employee discounts (glasses, contacts, and other cosmetic services)
• Birthday gifts
• Employee assistance program
• Employee appreciation events
• Community service and volunteering opportunities

EYE-Q Vision Care complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR at (559) 256-8594 or HR@eyeqvc.com.

We will review applications until the position is filled. The pay rate will be determined based on skills, experience, and certifications/education. For more information about employment at EYE-Q Vision Care, or to view all of our openings, please visit https://eyeqvc.com/careers/

Requirements

KNOWLEDGE, SKILLS, AND ABILITIES:

• Exceptional customer service and communication skills
• Ability to use or learn computer programs such as Microsoft Excel, internet, e-mail, and NextGen
• Ability to manage stress and remain composed in a fast-paced environment
• Bilingual in Spanish (preferred)

EDUCATION AND EXPERIENCE:

• High school diploma/GED
• Minimum of 2 years’ clerical or call center customer service experience in a medical setting
• Experience with NextGen (preferred)

Salary Description

$23.00 - $24.00 per hour