Patient Services Rep- Call Center

Western North Carolina Community Health Services

Asheville, NC, United States8h ago

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Key details

Salary: $38K–$42K/yr
Location: Asheville, NC, United States
Work style: Onsite
Level: Entry level
Experience: 1–4 yrs
Function: Customer success & Support
Focus area: other
Posted: 8h ago

Skills

spanish

About the role

PATIENT SERVICES REPRESENTATIVE- Call Center- PRN

Are you passionate about helping the underserved?

Western NC Community Health Services (WNCCHS) is a Federally Qualified Health Center (FQHC). We are committed to caring for our patients with purpose and integrity and providing our team members with the support they need.

We are looking for a Patient Services Representative (PSR)- Call Center on an as needed basis (PRN). These services would be needed on-site at our Minnie Jones Health Center which is open Monday through Friday from 7:30 am to 6 pm. WNCCHS will offer the Patient Services Rep pre-scheduled, same day, and current week assignments. We offer 8-hour shifts.

The PSR- Call Center (PRN) provides phone coverage during business hours. They assist patients with call routing, registration, eligibility verification, and general inquiries. They communicate with people of various diverse backgrounds, ensuring all patients are treated in a sensitive and compassionate way.

QUALIFICATIONS

Experience as a Certified Nursing Assistant (CNA) or Medical Assistant (MA), preferred.
At least one year in a customer-facing role in any service-related industry.
Sliding fee scale experience required.
High School diploma or equivalent required.
At least one year in a medical office setting is preferred.
Bilingual English/Spanish is highly desired.

WORK/LIFE BENEFITS

No weekends, or holiday work required
Free telehealth service for you and your household
403b Retirement Savings with Match

CAREER GROWTH BENEFITS

Monthly Staff Meetings and Training
Relias Learning Management System (LMS)

Western North Carolina Community Health Services (WNCCHS) is an equal opportunity employer, and all qualified applicants will receive consideration for employment, services, programs or activities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Salary: $18.50 - $20.00 per hour