Patient Service Representative

• Location: Milwaukee, WI
• Facility: St. Francis Hospital
• Specialty: Multi-specialty
• Schedule: Full-time | Day Shift

• Greet patients and visitors, respond to questions/concerns and direct them to appropriate locations.
• Provide on-going communication with clinical staff regarding patient status.
• Collect and enter all necessary demographic, clinical, billing and insurance information from patients or responsible parties and determine and accept required payments, including co-pays and deductibles.
• Explain processes and forms to patients prior to securing signatures and ensure that all documents are properly signed and witnessed as required.

Licensure/Certification/Registration:

• Certified BLS Provider credentialed from the American Heart Association (AHA) preferred.

Education:

• High School diploma or equivalent required.
• Previous education in medical terminology strongly preferred.

Work Experience:

• Experience in the job related field preferred.

Additional Preferences:

• 36 hours a week | Between M-F | 4 days a week | Flex hours between 6:30 AM - 4:30 PM| No weekends or holidays
• Hospital or healthcare experience preferred but not required
• Excellent customer service skills

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

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