Patient Benefits Service Rep
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Skills
About the role
Description
Exciting opportunity to join a fast-paced medical team within a growing federally qualified community health center. HealthFirst Family Care Center, Inc. “The Heart of Our Community” provides comprehensive services including adult/pediatric medical care, health education, health assessment and screenings, gynecology, cardiology, behavioral health, substance use treatment, and adult/pediatric dental care.
Patient Benefits Service Rep Summary:
We are seeking a friendly, organized, and dependable individual to provide administrative and front-desk support to our Health Connector/MassHealth insurance enrollment department. The ideal candidate will assist patients and community members with appointment scheduling, document management, communication, and coordination with the AI benefits support system. This role requires strong customer service skills, attention to detail, and the ability to communicate effectively with individuals from diverse linguistic and cultural backgrounds.
Schedule: Mon – Fri 8:30 am – 5:00 pm
Pay Range: $20.77 – $24.91 per hour*
*The pay range represents HealthFirst’s good faith estimate for this role at the time of posting, in compliance with applicable laws. Final compensation will be determined based on several factors such as relevant experience, education, skills, internal equity, market conditions, and budget considerations. Candidates with less direct experience may be placed at the lower end of the range, while those with more significant or specialized experience may be considered at the higher end.
Benefits:
3.2 weeks of paid time off (PTO), 3 personal days, and 11.5 paid holidays; employer contributed health, dental, vision, life insurance, long term disability and retirement contributions; voluntary flexible spending accounts and disability/critical illness coverage; and employee discounts, referral program, reimbursable licensing fees, tuition reimbursement, and continuing education credits.
Required Qualifications:
- High school diploma or equivalent required.
- Previous receptionist, administrative, or healthcare office experience preferred.
- Fluency in English, Spanish, Portuguese and Cape Verdean Creole strongly preferred.
- Must submit a CORI release form and demonstrate proof of being free from disqualifying information.
Competencies:
- Customer Service and Patient Experience: Demonstrates a high level of customer service and a positive, professional approach when assisting patients. Projects a positive image of the department and health center while ensuring patients receive respectful, courteous, and supportive service.
- Organization and Teamwork: Maintains an organized and efficient work area, prioritizes daily responsibilities, and collaborates effectively with team members to support department operations and meet patient needs.
- Communication Skills: Demonstrates excellent oral and written communication skills, including the ability to explain insurance enrollment processes, eligibility requirements, and benefits information clearly and professionally. Utilizes effective time management to respond to patient inquiries promptly.
- Insurance Knowledge: Demonstrates a willingness to learn and apply knowledge of health insurance plans, coverage, eligibility requirements, and enrollment processes. Prior knowledge of medical insurance and patient benefits is preferred.
- Confidentiality and Professionalism: Handles sensitive patient, personal, and insurance information with discretion and professionalism, adhering to HIPAA requirements and organizational confidentiality policies.
- Stress Management and Adaptability: Maintains a calm, professional demeanor under pressure and responds effectively to challenging patient interactions, competing priorities, and changing departmental needs.
- Multitasking and Prioritization: Manages multiple responsibilities simultaneously, including patient inquiries, documentation, and follow-up tasks, while maintaining service quality and efficiency.
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
Learn more about us by checking out our website and company video.
HealthFirst Family Care Center, Inc. is proud to be an Equal Opportunity Employer (EOE). HealthFirst is committed to eliminating discrimination and welcomes applicants and employees of diverse backgrounds, cultures, and perspectives. HealthFirst does not discriminate against any individual on the basis of race, color, national origin, religion, sex (including pregnancy, childbirth, or related condition, transgender status, and sexual orientation), age, disability, genetic information, or any other protected characteristic.