PAS Representative

In this role you will be:

• Greet patients and visitors in a professional and courteous manner.
• Register patients for inpatient, outpatient, and emergency services.
• Accurately collect and verify patient demographic, insurance, and financial information.
• Obtain necessary pre-authorizations and referrals from insurance providers.
• Explain hospital policies, financial responsibilities, and consent forms to patients.
• Collect co-pays, deductibles, and other payments at the time of service.
• Schedule appointments and procedures as required.
• Maintain confidentiality of patient records in accordance with HIPAA.
• Collaborate with clinical and billing departments to ensure a seamless patient experience.
• Resolve patient inquiries and direct complex issues to appropriate departments.
• Document all interactions in the hospital’s electronic health records (EHR) system.
• Maintain knowledge of insurance plans, billing codes, and hospital protocols.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

QUALIFICATIONS

Required:

• EDUCATION: High school diploma or equivalent required
  • 1 year business or medical secretarial curriculum preferred with emphasis in customer service and knowledge of healthcare settings or equivalent of education and job-related experience
• EXPERIENCE: 1–2 years of experience in patient registration, medical office, or customer service setting preferred
• LICENSURE/CERTIFICATION:
  • Completion of medical terminology course
  • CHAA Certified Healthcare Access Associate preferred