Parts Warranty Administrator
Dallas, TX, United States1w ago
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Key details
- Location
- Dallas, TX, United States
- Work style
- Onsite
- Level
- Mid level
- Experience
- 2–5 yrs
- Function
- Administrative
- Focus area
- other
- Posted
- 1w ago
Skills
customer serviceexcelmicrosoft wordoutlookpowerpoint
About the role
Responsibilities
Responsible for verifying and validating incoming warranty requests from all divisions at HTS.
Maintains active log of warranty activity including all correspondence with the customer and/or manufacturer
Administrates collection and return of all manufacturer-required defective components.
Administrates inventory items used for warranty purposes and ensures proper stock replacement practices are utilized.
Monitors pending credits due from the manufacturer.
Oversees billable warranty charges.
Files electronic warranty claims with the manufacturer.
Exhibits strong organizational and customer service skills.
Exhibits strong attention to detail and follow-through skills.
Exhibits strong decision-making and critical thinking skills.
Demonstrates excellent communication skills both verbal and written.
Maintains an ethical relationship between the end-customer and the manufacturer to ensure both parties’ interests are protected.
The Required Profile
Associate Degree in Business or two (2) years related administrative experience.
Strong computer skills in MS 365 including Word, Excel, PowerPoint, and Outlook.
Warranty experience preferred.
Responsible for verifying and validating incoming warranty requests from all divisions at HTS.
Maintains active log of warranty activity including all correspondence with the customer and/or manufacturer
Administrates collection and return of all manufacturer-required defective components.
Administrates inventory items used for warranty purposes and ensures proper stock replacement practices are utilized.
Monitors pending credits due from the manufacturer.
Oversees billable warranty charges.
Files electronic warranty claims with the manufacturer.
Exhibits strong organizational and customer service skills.
Exhibits strong attention to detail and follow-through skills.
Exhibits strong decision-making and critical thinking skills.
Demonstrates excellent communication skills both verbal and written.
Maintains an ethical relationship between the end-customer and the manufacturer to ensure both parties’ interests are protected.
The Required Profile
Associate Degree in Business or two (2) years related administrative experience.
Strong computer skills in MS 365 including Word, Excel, PowerPoint, and Outlook.
Warranty experience preferred.