Partnerships Manager

Accountabilities

Own the end-to-end partner program strategy, focusing on building and scaling a network of accountants, bookkeepers, and business advisors who can generate qualified SME leads.

Identify, recruit, and onboard new strategic partners, managing the acquisition process and taking responsibility for partner recruitment, lead generation, and conversion targets.

Develop and strengthen existing partner relationships, identifying opportunities to increase engagement, improve performance, and progress partners through different program tiers.

Manage the full partner account lifecycle, providing high-quality onboarding, ongoing relationship management, and continuous support to partners and their referred clients.

Build trusted relationships with accounting and bookkeeping professionals, positioning the platform as a valuable solution for their SME clients.

Manage partner and referred-client pipelines from initial engagement through to conversion, ensuring accurate CRM records, consistent follow-ups, and reliable sales forecasts.

Monitor partnership performance against commercial targets, using data and insights to identify growth opportunities and improve channel effectiveness.

Collaborate with internal teams responsible for shared systems and processes to improve lead attribution, data accuracy, pipeline visibility, and partner recognition.

Explore and implement AI-powered tools and workflows that provide partners with meaningful insights into their clients' platform usage and help strengthen referral relationships.

Maintain comprehensive product knowledge to confidently communicate product features, benefits, and use cases to partners serving diverse SME customer segments.

Identify opportunities to improve partner experience, streamline operational processes, and build scalable systems that support the long-term growth of the partnership program.

Work autonomously while balancing commercial performance, partner satisfaction, and the development of long-term strategic relationships.

Requirements:

Previous experience in partnerships management, account management, business development, or a related B2B commercial role.

Demonstrated success in identifying, engaging, negotiating, and closing B2B partnership agreements while consistently achieving commercial targets.

Proven experience managing and optimizing sales pipelines, partner portfolios, or referral programs, with the ability to monitor performance and improve conversion rates.

Strong relationship-building and account management skills, with the ability to establish trust, understand partner needs, and deliver an excellent customer experience.

Excellent written and verbal communication skills, including the ability to explain product concepts, commercial opportunities, and technical information clearly to different audiences.

Strong organizational and time-management abilities, with excellent attention to detail and the capacity to manage multiple partner relationships and priorities simultaneously.

Experience using CRM systems and maintaining accurate pipeline data, reporting, and sales forecasts.

Data-driven mindset, with the ability to interpret performance metrics, identify opportunities, and prioritize activities based on commercial impact.

Comfortable experimenting with AI tools and digital workflows to improve productivity, partner engagement, and business processes.

Ability to work independently, take ownership of targets, and make informed decisions in a dynamic, evolving environment.

Experience working within outcome-driven, high-performance teams, with a proactive approach to problem-solving and continuous improvement.

Adaptability and resilience, with the willingness to build and refine processes rather than relying exclusively on established playbooks.

Strong customer focus, empathy, and a collaborative mindset, balancing commercial objectives with long-term partner success.

Mandatory eligibility: Full Australian working rights and current residence in Australia are required for consideration.

Benefits:

Fully remote working: Work from anywhere within Australia, with flexibility to organize your working environment.

Generous annual leave: Five weeks of annual leave per year to support rest, wellbeing, and work-life balance.

Flexible working arrangements: Autonomy to manage your schedule while delivering against agreed objectives.

Monthly wellness budget: Financial support for physical and mental health initiatives.

Employee share options (ESOP): Access to an employee ownership program, allowing team members to share in the company's long-term success.

Ownership-driven culture: A collaborative environment built around trust, respect, accountability, and individual initiative.

Data-driven environment: Opportunities to work with AI-powered tools and innovative technology to improve financial management and business operations.

Professional autonomy: The opportunity to take ownership of a growing partner program, shape its strategy, and directly influence commercial results.

Inclusive workplace: A commitment to diversity, equal opportunity, and creating an environment where people from different backgrounds and identities can thrive.