Part Time Retail Safety Associate
Milwaukee, WI, United States8h ago
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Skills
About the role
Looking for Extra Hours, Weekend Work, or a Way to Grow Your Security Experience?
Join Goodwill as a Part-Time Safety Support Associate!
Whether you're a seasoned security professional, a recent graduate, studying criminal justice, or someone with some security experience looking to build your skills, this could be the perfect opportunity for you.
We're looking for team members who enjoy staying active, working with people, and helping create a safe and welcoming environment. Weekend availability is a must, as our busiest times are when we need your support the most.
In this role, you'll gain hands-on experience in customer engagement, safety awareness, conflict resolution, de-escalation, incident response, and loss prevention while making a real impact in your community.
Looking for a flexible part-time opportunity that helps you build your resume and your confidence? We'd love to meet you!
RESPONSIBILITY LEVEL:
Provides a safe, welcoming, and efficient environment by combining proactive security measures with exceptional customer service. This role focuses on theft deterrence, hazard prevention, and incident readiness while supporting Goodwill’s mission. Typically works on projects and tasks that span 1 day – 3 months.
PRINCIPAL DUTIES:
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Implement a "greet and guide" protocol by welcoming customers upon entry, explaining Outlet shopping guidelines, providing direction on bin rotation procedures, and creating a positive and respectful shopping experience for all guests.
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Conduct visible patrols throughout the sales floor, bin areas, donation zones, entrances, exits, and parking lots. Monitor high-traffic and high-risk areas while communicating in real time using VoCoVo and partnering with Asset Protection and local law enforcement when needed.
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Perform routine safety inspections and document observations throughout the facility, including bin rotation areas, customer walkways, restrooms, breakrooms, loading zones, and parking lots to identify and address potential hazards.
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Promote Goodwill's "See Something, Say Something" safety culture by encouraging awareness, reporting concerns, and coordinating emergency preparedness drills in partnership with the Safety Department.
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Utilize NetTrack for accurate incident reporting, share safety and loss prevention observations during team meetings, and respond promptly to customer and team member concerns using professional de-escalation techniques.
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Review incident trends and operational observations to identify patterns, recommend process improvements, and help prevent future safety or security concerns through proactive measures and training.
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Support team member safety by offering safe-walk services when needed, maintaining communication with leadership, and assisting with the resolution of safety concerns throughout the facility.
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Monitor sales floor conditions, bin rotation activities, and customer behavior to help maintain a safe and organized shopping environment. Identify hazards, unsafe practices, or operational concerns and communicate them appropriately.
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Maintain a visible presence during peak shopping periods and bin rotations by engaging customers, answering questions, reinforcing Outlet guidelines, and helping prevent disruptive or unsafe behavior through positive customer interaction.
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Serve as the Safety Captain for the location, supporting emergency preparedness efforts, evacuation readiness, severe weather response procedures, and ongoing safety initiatives.
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Maintain current training and proficiency in verbal de-escalation, conflict resolution, crisis intervention, and emergency response procedures.
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Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. Follows through on learning, skill building, and practice necessary to adapt to change.
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Problem Solving: General supervision, with work regularly reviewed by manager or senior coworker. Uses technical skills and knowledge to manage day-to-day tasks.
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Technical Skill: Practical, working knowledge of tasks, responsibilities, policies, and procedures. Able to learn and apply new concepts.
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Community Engagement: Serves as an ambassador for Goodwill in the wider community. Promotes a welcoming environment for customers, donors, and community partners while participating in volunteer opportunities as schedule and interest permit.
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Responsible for completing other duties and responsibilities as assigned.
REQUIREMENTS:
- Two years of college education or experience equivalency.
- A minimum of one continuous year of security experience with frequent public contact.
- Excellent inter-personal communications skills.
- Basic computer skills
- Ability to communicate effectively and professionally in both verbal and written form with customers, co-workers, supervisors and subordinates.
CORE CULTURAL COMPETENCIES:
- Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
- Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.
- Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.
- Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.
- Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.
- Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.
PHYSICAL/SENSORY DEMANDS:
- Ability to walk, sit or stand for periods of time exceeding 60 minutes.
- Ability to run, climb and/or carry fire extinguishers weighing up to 50 pounds.
- Ability to assist in lifting sick and/or injured persons weighing in excess of 75 pounds.
- Ability to perform duties in adverse weather conditions including but not limited to extreme cold, heat, dry or wet conditions.
- Able to function in an area with possible exposure to blood and other potentially infectious material.
When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case.
Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.
In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.
Equal Opportunity Employer
(SEW)