Operations Manager

Essential Duties and Responsibilities

Ensure operations are managed and controlled in an efficient manner, Products and Service quality are maintained to its highest order. Manage, control and optimize daily manufacturing operations in an efficient manner to exceed our customers’ expectations by ensuring products are manufactured in accordance to technical specifications, quality requirements, customers’ timelines and in compliance with OSI Asia Quality Management systems

Ensure the implementation of corrective action on non-compliances in the Quality System.

Ensure Quality Policy of Oil States Industries (Asia) Pte Ltd is implemented and maintained.

Review the Quality Management System at least once a year.

Ensure that the Quality Systems continue to meet the requirements of ISO 9001:2008 and API Spec. Q1 and is in constant improvement.

Provide technical support to production operations and motivate the team to achieve production and quality targets.

Provide technical supports to Sales Department in contract review as needed.

Perform basic engineering modification on company’s standard products to satisfy client’s specific requirements.

Liaise with the operations in UK & USA for technical and application information, on unusual products.

Oversee the production efficiency.

Ensure conformance of all products and services to quality requirements and technical specifications.

Ensure the proper correction of non-conforming activities

Review and investigate customer complaints and take necessary action where needed.

Analyse quality levels of products and services, identify possible improvements and implement improvements as required.

Review and plan training needs of all personnel and ensure that they have the relevant skills and knowledge.

Review and approve procedures and work instructions to improve methods of production.

Assess and evaluate suppliers and sub-contractors.

Review and approve Purchase Requisitions, Purchase Orders.

Review and approve Route Sheets, Bill of Materials, and other relevant Engineering Documents.

Co-ordinate with QA/QC and production on quality matters. Identify problems or deficiencies in products / services or in the OIL STATES INDUSTRIES’ Quality Management System.

Control further processes until the deficiency or unsatisfactory condition on product / process has been corrected.

To evaluate and revise the job description carefully against the experience and qualification of the existing employees who engaged in carrying out the Job.

Assist Sales Department to determine projects and developments for which Oil States’ products and services could be suitable.

Make contact, either by phone, e-mail or personal visit, with appropriate personnel within potential customers to ensure awareness of products and services.

Receive enquiries and prepare quotations after determining cost of material, services, and in-housework necessary to meet the specifications and requirements.

Prepare reports for submission to the General Manager and Head Office. Assist with preparations of sales, revenue, and performance forecasts.

Assist with preparation of Annual Operating Plan (AOP).

Ensure compliance with OIL STATES INDUSTRIES HSE Policies and HSE Management System.

Ensure compliance with OIL STATES INDUSTRIES Quality Policies and Quality Management System.

Qualification Requirements

Formal Education & Certification

Degree in Mechanical Engineering (or engineering relevant degrees).

Knowledge & Experience

To have a minimum of ten years’ experience in an operations management position.

Experience in managing direct labour workforce in a multi-lingual environment.

Tertiary education in Mechanical Engineering (or engineering related).

Personal Attributes

Demonstrates participative and strategic leadership skills.

Possesses effective communication and linguistic skills in a multi-national Company.

Demonstrates strategic forward planning and organisational skills.

Possesses strong interpersonal skills and relates well to all levels of employees, suppliers, and customers

Ability to identify source of conflicts to work towards resolving issues.

Display good relationship building skills and value diversity.