Operations - Dispatcher I

Position Summary
The Dispatcher is responsible for supporting and monitoring all on road activities completed by drivers during the shift. Your role involves assigning routes and loads to drivers, monitoring their progress, and ensuring on-time deliveries while responding to unforeseen challenges such as traffic or weather disruptions. Additionally, you will maintain effective communication with drivers, customers, and other departments to streamline logistics and contribute to the efficient and reliable operation of our trucking services.

Location: Mississauga, ON
Schedule: Days and Nights

What you will do

Assess and support all driver inquiries, supplying drivers with all needed information and tools for their trip. i.e., trip sheets, access codes for locations, trip numbers, tractors keys
Utilize Back Office and XRS to help track and monitor driver activity
Support senior planner and account coordinator requests, completing all daily add-ons as required
Ensure Trip Sheets are complete and A1 live updates are complete, progressing trips as required
CSR evening duties (respond in a timely manner to all customer requests)


What You’ll Bring

Minimum 6 months to 1 year dispatch experience in a similar environment
Experience with Dispatch software
Experience within the Transportation industry is an asset


Along with the following Skills & Competencies:

Capable of verbal and written communication skills
Strong attention to detail
Proficient in Microsoft Office programs: Word, Excel, and Outlook
Proven experience in handling multiple priorities
Must be willing to work a flexible schedule and be able to work overtime if the demand arises.