Operations Analyst

The Operations Analyst provides administrative, reporting, and operational support across multiple Business Services teams. The role also supports customer communication development, technology testing, and Document Control activities as assigned.

The analyst takes initiative, thinks critically, and follows work through to completion. This role is accountable for accurate, timely deliverables and communicates with team members and leadership, including senior leaders when needed. Increasingly complex assignments are introduced as skills and judgment develop.

Key Responsibilities

Exstream Document Change Management Support

·    Help develop and maintain customer forms and letter templates in OpenText Exstream, with guidance.

·    Update assigned template content, layout, data fields, and simple rules as trained, following approved requirements and standards.

·    Check content, data, and formatting; document changes and follow required review, approval, and release steps.

Data Management, Reporting & Administrative Support

·    Collect, enter, organize, check, and maintain data across Business Services teams and tools.

·    Create and maintain recurring reports and dashboards using approved tools, defined measures, and reporting standards.

·    Check data accuracy and completeness, investigate differences, and flag unusual results or limitations before reporting to leadership.

·    Maintain shared records, trackers, documentation, and reporting schedules; gather inputs and prepare leadership materials on time.

Technology Quality Assurance Support

·    Prepare and run tests from documented requirements, with guidance on unfamiliar or complex scenarios.

·    Record expected and actual results, save test evidence, and report issues with steps to reproduce them.

·    Retest fixes, check that existing functions still work, and flag unresolved issues before implementation.

Document Control & Operational Support

·    Perform assigned Document Control tasks as needed, following training, procedures, quality standards, and data-handling requirements.

·    Promptly report processing, quality, or workload issues that could affect customers, team performance, or deadlines.

Qualifications

Education and Experience

·    Bachelor's degree in business administration or a related field preferred; equivalent education, training, or experience considered.

·    Operations, data/reporting, administrative, or project experience is helpful; relevant internships, coursework, and transferable experience are considered.

Technical and Analytical Skills

·    Working Excel skills, including data organization, basic formulas, and accuracy checks; ability to learn reporting, dashboard, and workflow tools.

·    Ability to compare information, spot inconsistencies and patterns, and ask questions to clarify needs or resolve issues.

·    Experience with dashboards, SharePoint, OpenText Exstream, Teleform, DocFinity, or technology testing preferred, not required.

Process & Documentation

·    Ability to follow procedures and maintain clear, organized records, process documents, task updates, test results, and notes.

·    Ability to share updates, findings, questions, and risks clearly with teams and leaders, and explain data sources, checks, and limitations.

·    Ability to spot recurring process issues, suggest practical improvements, and seek guidance on decisions beyond the role's authority.

·    Attention to detail, data accuracy, confidentiality, and follow-through.

Work Style & Professional Skills

·    Work without repeated prompting, use available resources, and seek help when knowledge or authority is limited.

·    Investigate issues, raise concerns early, suggest solutions, and follow through to resolution or a clear handoff.

·    Manage competing assignments, follow up professionally with teams and leaders, and flag workload conflicts before deadlines are missed.

·    Seek feedback, apply coaching, and build technical and analytical skills for more complex work.

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.