Operations Agent (Bilingual)

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

As a member of the Menzies Aviation Operations Agent team, you will be responsible for effectively coordinating and communicating with all departments to ensure the safe loading and unloading of aircraft. The Operations Agent will serve as the primary operational contact for all internal and external partners.

What you will be doing

• Prevent delays and mitigate cancellation impacts by resolving issues or escalating to station leadership.
• Coordinate on‑time, safe operations through effective communication with internal and external departments and agencies.
• Prepare, audit, and maintain flight‑related paperwork, fuel records, and update flight information in all applicable programs.
• Assist in planning/coordinating irregular operations (including Long Tarmac Delays), customer and baggage coordination, cargo monitoring, and gate/remote parking management.
• Perform additional operational tasks as needed, including occasional ramp duties and required company/airline training.

*Must have a flexible schedule*

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• Bilingual in English and Spanish
• Must be 18 years of age or older
• Possess and maintain valid US driver's license
• Pass all pre-employment testing including a drug screen, FBI background, Customs Seal, and employment history.
• Ability to proficiently read, write and speak English
• Must be available and flexible to work variable shifts including weekends and holidays
• Must have high school diploma, GED and/or six months experience as an Operations Agent