On Site Support Engineer

Seniority Level:

#Ownership

Brewing the world’s most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and action thrive. Our portfolio of iconic brands includes global classics like Stella Artois and Corona, and well-known favorites such as Samson, Leffe, and Hoegaarden.

We empower you to dream big, lead change, and create a long-lasting legacy. We value relentless problem-solvers who take accountability, embrace challenges, and turn bold goals into results through resilience and hard work.

That’s Who We Are: Come and OWN IT.

 

YOUR JOB:

On Site Support Engineer is an active point of contact for employees seeking technical assistance. The IT Support engineer performs both remote and on-site troubleshooting using tools and support channels available (omnichannel model). The engineer supports through diagnostic techniques, knowledge management sources, relevant questions, and if required also deep dive analysis. This is to enable and deliver competent, fast, and useful assistance to employees where necessary, whether that is in one of our remote troubleshooting support channels or on-site, physically in one of our work sites. In addition, the job holder is required to build competency across multiple technical areas, mostly workplace, within our application landscape, as well as other core IT areas, such as network, voice, video, collaboration, and printing.

 

On Site Support Engineer also owns the local IT footprint for the respective geographical scope, which includes e.g., server rooms, technical rooms, meeting rooms, input/output devices (e.g., Printers, Scanners), workplace assets, and various others. This ownership also includes necessary maintenance and preventive interventions, in alignment with the activities of the Business Unit IT Operations Manager.

 

YOUR MAIN DUTIES :

• Provide first-line remote and on-site IT support, delivering excellent customer service and taking ownership of issues through to resolution.
• Log, track, troubleshoot, and resolve incidents, requests, and problems while meeting SLA/KPI targets.
• Support local, zone, and global stakeholders, driving process improvements and standardizing ways of working across Europe.
• Manage Workplace IT assets, including hardware, software licenses, and image maintenance.
• Collaborate with Digital Workplace teams to support projects, changes, and service enhancements.
• Continuously develop technical knowledge, share best practices, and support team capability growth.
• Perform additional duties as required and travel within Europe on an ad hoc basis to support IT Operations.

 

Role Requirements:

• 3+ years of experience in Information Technology Operations – particularly related to IT Support
• Experience in ServiceNow, Azure cloud services, Active Directory experience
• ITIL knowledge
• High level of service mindset, self-motivated achiever who gains satisfaction from providing excellent customer support.
• Resilience and high stress-level tolerance.
• Very good ability to understand computer systems, mobile devices, and other technology products. Diagnose and resolve advanced technical issues.
• Analytical, detail-oriented, and problem-solving skills.

 

YOUR LANGUAGE SKILLS

• Fluent English in speaking, reading, and writing.
• Knowledge of additional Western European languages (Czech, German, French, Dutch, Italian) is a plus.

 

Please note that this role is fully office-based and requires on-site presence in Prague five days per week.

 

What's in it for you:

• Benefits for you and your family to help your physical and mental health 

• Competitive parental leave and pension contributions (2.5%) 

• 25 days holidays per year 

• Employee benefits to help your physical and mental health and overall wellbeing (Accident, Health and Luggage insurance, discounted services like HP Market, Multisport Card, GS Pharmaceuticals, etc.) 

• A beer allowance to enjoy our brands 

• Meal vouchers 

• Global Bonus 

• 26 weeks paid leave for mothers 

Build your career with us

We recruit for mindset, ambition, cultural fit, and growth opportunities. 

UNIQUE CULTURE

We are proud to be part of something bigger than ourselves and are passionate about building upon our company’s long legacy. We believe in collaboration and candor, which results in a dynamic culture with open communication.

BRANDS EVERYONE LOVES

We are part of the collective, global history of beer. We are the proud makers of more than 500 iconic brands, from beloved international classics to local favorites.

GROWTH OPPORTUNITIES

Our people grow at the pace of their talent. We empower our people to learn, expand their perspectives, and unlock career growth. In an environment where commitment to excellence pays off, our people are able to deepen their impact and create a long-lasting legacy.

 

#LI-ABI ZoneEUR