Officer, Customer Service Statistician | 售后服务统计员

Grow your career with us

You are on a journey to join an exciting Company and be part of our success story to improve lives by developing resources sustainably. Here we offer you an exciting and dynamic work environment and will equip you with the know-how that will stretch and enhance your career journey.

Responsibilities:

职位概述**

负责售后服务数据的收集、分析和报告，以支持服务改进和决策。

主要职责**

* 收集、整理和维护售后服务相关数据，包括客户反馈、服务请求、维修记录、满意度调查等。
* 运用统计工具和方法对数据进行深度分析，识别服务趋势、问题根源和改进机会。
* 定期生成并提交各类统计报告和分析报告，为管理层提供决策支持。
* 协助建立和优化售后服务数据管理系统和流程。
* 监控服务绩效指标，并提出改进建议。
* 与相关部门合作，确保数据准确性和一致性。
* 参与制定和实施服务改进项目。

任职要求**

* 统计学、数学、数据科学或相关专业大专及以上学历。
* 1年以上数据分析或统计工作经验，有售后服务领域经验者优先。
* 熟练掌握统计分析软件（如Excel, SPSS, R, Python等）。
* 具备较强的数据敏感度和逻辑分析能力。
* 精通数据可视化工具和报告撰写。
* 具备良好的沟通能力和团队协作精神。
* 细致严谨，责任心强，能够独立完成工作。

Disclaimer:

When you send us your resume and personal details, it is deemed you have provided your consent to us retaining your information in our talent recruitment database. All information provided will only be used for the recruitment process. RGE will only collect, use, process or disclose personal information where and when allowed to under applicable laws.

Only shortlisted candidates will be contacted for an interview. We endeavour to respond to every applicant. However, if you do not receive a response from us within 60 days, please consider your application for this position unsuccessful. We may contact you in the future for any opportunities that match your qualifications and experience.

Recruitment Fraud Alert: RGE and its affiliated companies do not charge candidates any fees at any stage of the recruitment process. If you receive a job offer, interview invitation, employment contract, or payment request that appears suspicious, please exercise caution and verify its authenticity through our official career channels. We strongly advise candidates not to make payments or disclose financial information in connection with any recruitment

Thank you for considering a career with RGE.

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